Iryna Solomonova
Okotoks,Canada
Summary
Dedicated and customer-focused professional with experience in fast-paced service environments and community engagement. With a background in customer service at Home Ground Cafe, I have developed strong communication, multitasking, and problem-solving skills while ensuring a positive experience for customers. My volunteer work at a library has strengthened my organizational abilities and commitment to serving the community. These skills, combined with my ability to work collaboratively and adapt to various tasks, make me well-suited for a role with the Mahogany Homeowners Association, where excellent service and community connection are essential.
Overview
4
4
years of professional experience
Work History
Barista
Home Ground Caffe
Okotoks, Canada
03.2021 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Operated cash registers to process customer payments.
- Addressed and resolved customer concerns promptly to enhance their overall experience.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Library Assistant Volunteer
Percy Pegler Elementary
Okotoks, Canada
01.2023 - 03.2023
- Assisted patrons with locating books and other resources, fostering positive experience.
- Answered patron inquiries regarding library services, policies, and procedures.
- Performed basic computer operations such as word processing, emailing, and data entry.
- Shelved returned items and checked for damages.
- Worked collaboratively with staff members.
- Conducted regular inventory checks of all library materials.
Education
architecture diploma -
Kyiv National University of Construction And Architecture
Kyiv, UkraineSkills
- Clear communication
- Multilingual (fluent in Ukrainian and Russian)
- Time management
- Inventory management
- Exceptional customer service
- Multitasking and organization
- Sales expertise
- Solid problem solver
- Positive and professional
- Digital archiving
Languages
Ukrainian
Professional
Russian
Professional
Timeline
Library Assistant Volunteer
Percy Pegler Elementary
01.2023 - 03.2023
Barista
Home Ground Caffe
03.2021 - Current
architecture diploma -
Kyiv National University of Construction And Architecture
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