Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Languages
Timeline
Generic

Sophia Maria Padovan

Ottawa

Summary

Dependable employee with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.

Overview

6
6
years of professional experience

Work History

Concessions Cashier

Aramark
11.2022 - Current
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand to hundreds of customers a night.
  • Supported team members with various needs depending on customer influx and demand, including kitchen duties.
  • Maintained clean, organized workspace according to operational standards.
  • Served drinks and meals to patrons, as well as provide any necessary assistance needed in an efficient manner.
  • Responded to customer complaints to help resolve issues.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Operated POS systems proficiently for accurate order processing and payment collection.

Barista

Simply Biscotti
08.2020 - 08.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Aided customers in choosing which desserts and pastries suited their likings best.
  • Streamlined order processing through accurate cash handling and efficient use of the POS system.

Banquet Hall Staff

St. Anthony's Banquet Hall
10.2018 - 04.2020
  • Contributed to the planning process by offering suggestions for table arrangements based on prior experiences with similar events.
  • Worked effectively in fast-paced environments.
  • Assisted with clean up and set up for events.

Education

Bachelor of Arts - Law, Business Law

Carleton University
Ottawa, ON
04.2025

Skills

  • Responsible and well mannered
  • Reliable and punctual
  • Problem solver
  • Bilingual ( English and French )
  • Quick learner
  • Good with customers
  • Safe Food Handling
  • Fast and efficient service worker
  • Multitasking and Organized

Volunteer Experience

  • 07/10/18, 08/02/18, Sports-Soccer League Just Kickin' It Preschool, Carleton Heights Park, Ottawa, ON, Coach, Teach kids passing, dribbling, and shooting2, Teach kids collaboration/Teamwork, Teach kids that it's not about winning or losing
  • 08/12/13, 12/05/18, Madonna Della Risurrezione, 1621 Fisher Avenue, Ottawa, ON, Festival Volunteer, Serve food, Set up tables, chairs, Decorate
  • 02/01/17, Saint Rita Catholic School, 1 Inverness Avenue, Ottawa, ON, Dance Volunteer, Serve / Sell food, Interact with kids, Monitor Halls, Make sure kids have a good time
  • 08/19, 03/20, Ottawa Italian Women's Filo, Ottawa, ON, Junior Organizer, Organized and planned a large event, Helped decorate the venue, Monitor the silent auction

References

  • Maria L'Orfano, Retired from the Government of Canada, 613-862-1247, marialorfano56@gmail.com
  • Giulianna Ferri, Lawyer for Court Coach LLP, 125 Somerset Street West, Suite 203, Ottawa, Ontario, 613-866-0738, Giulianna_ferri@hotmail.com

Languages

English
Native or Bilingual
French
Full Professional
Italian
Limited Working

Timeline

Concessions Cashier

Aramark
11.2022 - Current

Barista

Simply Biscotti
08.2020 - 08.2022

Banquet Hall Staff

St. Anthony's Banquet Hall
10.2018 - 04.2020

Bachelor of Arts - Law, Business Law

Carleton University

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Sophia Maria Padovan