Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sophia Fonte

Corona

Summary

Adaptable front desk receptionist known for effective communication and exceptional customer service. Experienced in managing appointment scheduling and patient check-in processes. Ready to enhance front desk operations and contribute to team success.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Smile Select Dental Office
Chino Hills
07.2024 - Current
  • Greeted patients warmly upon arrival, ensuring a friendly atmosphere.
  • Managed appointment scheduling using dental office management software efficiently.
  • Answered phone calls promptly, addressing inquiries and providing information.
  • Collected patient information and verified insurance details accurately.
  • Assisted with patient check-in and check-out processes smoothly.
  • Maintained cleanliness and organization of the reception area diligently.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Sales Associate

Foot Locker
Montclair
12.2023 - Current
  • Assisted customers in selecting products and provided detailed information.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained inventory levels and organized product displays effectively.
  • Responded to customer inquiries and resolved issues promptly.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.

Front Desk Receptionist

Children's Dental Funzone
Riverside
03.2023 - 11.2023
  • Managed appointment scheduling using dental office management software efficiently.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Explained policies and procedures to visitors.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Updated and maintained office policies and procedures.
  • Handled billing inquiries and processed payments as needed.
  • Coordinated communication between patients and dental staff effectively.
  • Greeted customers warmly and made them feel welcome.

Sales Associate

Foot Locker
Ontario
04.2022 - 02.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Checkout Advocate

Target
Mira Loma
07.2021 - 03.2022
  • Provided assistance to other departments when needed during peak hours or special events.
  • Assisted customers with their shopping needs, including bagging groceries and providing product information.
  • Ensured compliance with safety regulations within work areas.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Answered customer questions regarding store policies and services.
  • Greeted customers and provided excellent customer service.
  • Implemented best practices for efficient transaction processing and customer satisfaction.
  • Trained new staff on checkout systems and customer service protocols.

Education

Associate of Business Administration -

Norco College
Norco, CA
06-2024

High School Diploma -

Eleanor Roosevelt High School
Corona, CA
06-2022

Skills

  • Appointment scheduling
  • Customer relationship management
  • Insurance verification
  • Patient check-in
  • Cash handling
  • Effective communication
  • Team collaboration
  • Time management
  • Telephone etiquette
  • Customer service
  • Problem-solving skills
  • Multitasking and organization

Languages

Spanish
Limited

Timeline

Front Desk Receptionist

Smile Select Dental Office
07.2024 - Current

Sales Associate

Foot Locker
12.2023 - Current

Front Desk Receptionist

Children's Dental Funzone
03.2023 - 11.2023

Sales Associate

Foot Locker
04.2022 - 02.2023

Checkout Advocate

Target
07.2021 - 03.2022

Associate of Business Administration -

Norco College

High School Diploma -

Eleanor Roosevelt High School

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Sophia Fonte