Summary
Overview
Work History
Education
Skills
References
Training
Publications
Awards
Affiliations
Timeline
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Sophia Koen, M.D.

Sophia Koen, M.D.

Los Angeles

Summary

Results-oriented physician with extensive experience at Optum, specializing in acute care management and interdisciplinary collaboration. Demonstrated success in improving patient outcomes and decreasing hospital readmissions through evidence-based practices. Strong problem-solving and leadership abilities enhance team dynamics and operational efficiency in high-pressure settings.

Overview

19
19
years of professional experience

Work History

Physician - Clinical Service Manager

Optum, UnitedHealth Group
Los Angeles
10.2022 - Current
  • Provide support for Advanced Care Providers during clinical consultations to optimize care delivery.
  • Coordinate communications among longitudinal providers, primary care, and specialists for effective patient management.
  • Conduct frequent chart reviews to guide patient management decisions.
  • Participate in the on-call rotation to fulfill healthcare needs across the California market.
  • Manage care for complex patients by implementing streamlined strategies.
  • Collaborate with local C-level leaders from UCLA, Cedars-Sinai, and other hospitals on clinical initiatives.
  • Lead interdisciplinary care team meetings to improve collaboration and service delivery effectiveness.
  • Monitor STAR ratings closely, and implement measures to reduce 30-day hospital readmissions.

Urgent Care Physician (Per Diem)

Kaiser Permanente
Woodland Hills
03.2024 - Current
  • Assess and diagnose patients with acute illnesses and injuries.
  • Maintain accurate records of patient visits and treatments provided.
  • Collaborate with healthcare professionals to develop comprehensive care plans for patients.
  • Respond quickly during medical emergencies to ensure optimal outcomes.
  • Educate patients on preventive measures, including nutrition and exercise practices.
  • Explain potential prognoses and treatment options for various conditions.
  • Manage ongoing care for patients with chronic issues, adapting treatment as necessary.
  • Ensure compliance with healthcare regulations in an urgent care setting.

Emergency Physician (Currrently Part-time)

West Los Angeles VA Medical Center
Los Angeles
01.2020 - Current
  • Maintain accurate records of patient visits and treatment plans in the electronic health records system.
  • Evaluate, diagnose, and treat patients in the Emergency Department.
  • Manage patient flow within the ED, including the triage of incoming cases.
  • Adhere to all safety policies and procedures while working in the ED environment.
  • Perform physical examinations and order laboratory tests as necessary.
  • Prescribe medications and treatments according to established protocols.
  • Respond promptly to life-threatening emergencies.
  • Conduct post-stabilization procedures, which include a referral to specialists, migration to hospital rooms, or discharge.
  • Work collaboratively with other health professionals to provide comprehensive care for patients.
  • Discuss patient treatment plans with physicians, and medical professionals.
  • Provide crisis intervention services for psychiatric emergencies when indicated.
  • Intervene in critical situations, providing advanced cardiac life support when necessary.
  • Order diagnostic tests and analyze diagnostic images to investigate patient conditions.
  • Provide medical care to critically ill or injured patients in a timely manner.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritize and organized tasks to efficiently accomplish service goals.
  • Approach customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contribute in innovative ideas and solutions to enhance team performance and outcomes.
  • Recognize by management for providing exceptional patient care.
  • Manage time effectively to ensure tasks are completed timely.
  • Provide support and guidance to colleagues to maintain a collaborative work environment.

Emergency Physician

Sollis Health
Los Angeles
07.2020 - 03.2021
  • Facilitated opening and setup of new emergency facility.
  • Maintained and restocked medical supply inventory
  • Established relationships with local hospitals to expedite transport of critically ill patients.
  • Resolved issues efficiently, demonstrating strong problem-solving skills.
  • Provided constructive feedback on protocols and suggested necessary changes.

Emergency Physician

NMP/First Choice ER/City Hospital Emergency Room
Dallas
01.2014 - 03.2020
  • Maintained accurate records of patient visits and treatment plans in electronic health records system.
  • Analyzed records, exam data and test results to inform diagnoses.
  • Led efforts to resuscitate patients using CPR techniques and defibrillator paddles.
  • Evaluated, diagnosed and treated patients in the Emergency Department.
  • Responded promptly to life-threatening emergencies.

Emergency Physician

Apollo MD, Inc.
Mesquite
06.2013 - 11.2015
  • Evaluated and treated patients in Emergency Department, ensuring timely interventions.
  • Assessed pain levels and sedation needs to optimize patient comfort.
  • Performed emergency resuscitations and endotracheal intubations during critical situations.
  • Responded promptly to life-threatening emergencies, enhancing patient survival rates.

Medical Director - Christus Spohn Hospital ED

EmCare, Inc.
Alice
08.2012 - 08.2013
  • One year contract with travel commitment
  • Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
  • Analyzed and evaluated monthly dashboards and performance metrics, and authored policies and procedures to maintain organizational quality benchmarks.
  • Communicated with patients with compassion while keeping medical information private.
  • Identified opportunities for improving operational efficiency.
  • Trained staff to ensure compliance with local, national, and federal requirements.
  • Observed delivery of care and business activities and made recommendations to improve programs, case management, and clinical management.
  • Evaluated physicians' notes and reviewed requests to determine if testing is necessary to approve or deny tests.
  • Participated in hospital committees to improve service delivery.
  • Resolved disputes involving healthcare professionals.
  • Maintained records management system to process personnel information and produce reports.
  • Developed protocols and policies to ensure quality patient care.
  • Provided medical oversight for clinical operations and staff.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Initiated continuous improvement initiatives within the department.
  • Improved clinical quality by analyzing performance metrics, patient outcomes, and delivery of care.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functioning.
  • Drove business development and relationship building to achieve business goals.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

Medical Director - Assistant Professor

Texas A&M Scott and White Hospital
Belton
06.2009 - 08.2012
  • Instituted and negotiated new projects to expand scope of engagement.
  • Monitored performance of health care providers against established standards.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Advised senior leadership on issues related to patient safety and regulatory compliance.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Analyzed and evaluated monthly dashboards and performance metrics, and authored policies and procedures to maintain organizational quality benchmarks.
  • Managed administrative functions like cost management, utilization reviews, quality assurance, and medical protocol development.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Created ambitious annual goals, objectives and budgets and made recommendations to reduce costs.
  • Developed protocols and policies to ensure quality patient care.
  • Provided medical oversight for clinical operations and staff.
  • Identified opportunities for improving operational efficiency.
  • Drove business development and relationship building to achieve business goals.

Emergency Physician

VA Hospital
Temple
08.2006 - 06.2009
  • Evaluated and diagnosed patients in Emergency Department, providing timely treatment.
  • Responded promptly to life-threatening emergencies, ensuring critical care delivery.
  • Adhered to safety policies and procedures to maintain a secure ED environment.

Education

Doctor of Medicine -

University of Texas Medical Branch

Bachelor of Science - Biology

University of Houston

Skills

  • Acute care management
  • Regulatory compliance
  • Team leadership
  • Problem solving
  • Evidence-based practice
  • Operations management
  • Healthcare collaboration
  • Care plan development
  • Interdisciplinary collaboration
  • Quality improvement
  • Team building
  • Conflict resolution
  • Communication skills
  • Risk management

References

Available upon request

Training

  • General Surgery PGY II, TTUHSC
  • General Surgery Intern, UCLA
  • Family Medicine Resident, Texas A&M / Baylor S&W, 06/01/09

Publications

  • CURRENT Diagnosis and Treatment: Pediatric Emergency Medicine, Stone, CK, Koen, SA, 21, Headaches, 2015
  • Compliance with and understanding advance directives in trainee doctors, Aylor AL, Koen SA, MacLaughlin EJ, Zoller D, Journal of Mississippi State Medical Assoc., 50, 1, 3-7, 2009
  • Neonatal Organ System Injury in Acute Birth Asphyxia Sufficient to Result in Neonatal Encephalopathy, Hankins GDV, Koen SA, Gei AF, Lopez SM, VanHook JW, Anderson GD, Journal of Obstetrics and Gynecology (Green Journal), 99, 5, May, 2002
  • Prevalence of Organ System Injury in Acute Birth Asphyxia, Koen SA, Gei AF, Lopez SM, Anderson DG, Hankins GDV, Society for Maternal-Fetal Medicine 21st Annual Meeting, 2001
  • Perinatal Asphyxia: An Analysis of a Database from a Neonatal Referral Center, Gei AF, Koen SA, Lopez SM, Locksmith GJ, Sadde GR, Hankins GDV, Society for Maternal-Fetal Medicine 21st Annual Meeting, February, 2001
  • Study of treating diabetic foot infections using the Common Classification System, Koen SA, Calhoun JH, American Orthopedic Foot and Ankle Society, New Orleans, LA, 1999

Awards

  • Award for Excellence in Patient Care, Director's Office, VA Hospital, 03/01/08
  • Elected as a voting member of the Texas A&M Medical School Admissions Committee, 2007-08
  • Elected as Resident Representative for the Bell County Medical Society, 2007-08 and 2008-09
  • Elected Vice President for the House-Staff Association, 08-09
  • Research Excellence in the Field of Maternal-Fetal Medicine, Society for Maternal-Fetal Medicine 21st Annual Meeting, 02/01/01

Affiliations

  • Traveling
  • Gardening
  • Hiking
  • Enjoy spending time with my daughter, family and friends

Timeline

Urgent Care Physician (Per Diem)

Kaiser Permanente
03.2024 - Current

Physician - Clinical Service Manager

Optum, UnitedHealth Group
10.2022 - Current

Emergency Physician

Sollis Health
07.2020 - 03.2021

Emergency Physician (Currrently Part-time)

West Los Angeles VA Medical Center
01.2020 - Current

Emergency Physician

NMP/First Choice ER/City Hospital Emergency Room
01.2014 - 03.2020

Emergency Physician

Apollo MD, Inc.
06.2013 - 11.2015

Medical Director - Christus Spohn Hospital ED

EmCare, Inc.
08.2012 - 08.2013

Medical Director - Assistant Professor

Texas A&M Scott and White Hospital
06.2009 - 08.2012

Emergency Physician

VA Hospital
08.2006 - 06.2009

Doctor of Medicine -

University of Texas Medical Branch

Bachelor of Science - Biology

University of Houston

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Sophia Koen, M.D.