Sophia Joan Penner
Niagara Falls,ON
Summary
Proven Guest Service Representative at HOCO, adept in enhancing customer satisfaction and streamlining operations for efficiency. Leveraged strong customer service and detail-oriented skills to create welcoming environments and resolve issues promptly. Contributed to engaging events at Stanford Retirement Home, showcasing exceptional interpersonal communication abilities.
Overview
16
16
years of professional experience
Work History
Guest Service Representative
HOCO
04.2024 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
Volunteer
Stanford Retirement Home
04.2008 - 06.2010
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Eden High School
St. Catharines, ONSkills
- Customer Service
- Guest accommodations
- Detail Oriented
Timeline
Guest Service Representative
HOCO
04.2024 - Current
Volunteer
Stanford Retirement Home
04.2008 - 06.2010
High School Diploma -
Eden High School
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