Summary
Overview
Work History
Education
Skills
Availability
Personal Information
References
Certification
Timeline
Generic

Sophia Isabel Solorzano-Kaats

Redondo Beach

Summary

Dependable, hardworking person who is successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Comedy and Magic Club
04.2023 - Current
  • Operated computer system frequently for guest orders
  • Serve guests before and during show
  • Serve various cocktails and different alcohols
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Assistant Manager/ Server

Good Stuff Restaurants
02.2021 - 04.2023


  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw food preparation and monitored safety protocols.
  • Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.

Head host/ Training Sever

Rock & Brews
01.2019 - 02.2020
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Enhanced customer experience by ensuring timely seating and providing exceptional service.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Head host

Chicago for Ribs
10.2017 - 01.2019
  • Opened and closed seating sections according to volume of guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Trained team members on best practices for hospitality, elevating overall staff performance.
  • Monitored dining area capacity to ensure adherence to fire code regulations and safety guidelines.
  • Advised customers about special offerings and menu items to help drive sales.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Answered phone calls to take orders, give information and document reservations.
  • Delivered pick-up and curbside orders to guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Enhanced customer experience by ensuring timely seating and providing exceptional service.

Cashier

Manhattan Beach Creamery
09.2016 - 09.2017
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Upsold additional products and services to customers, increasing revenue.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor Of Applied Science - Nursing

El Camino College
Torrance, CA

Redondo Union High School
Redondo Beach, CA
01.2018

Skills

  • Menu presentation
  • Order Management
  • Food Safety Standards
  • Performance Improvement
  • Beverage Preparation
  • Dining area maintenance
  • Cleanliness standards
  • Upselling and Cross Selling
  • Banquet Coordination
  • Inventory Management
  • Team Leadership

Availability

Open Monday-Saturday and holidays

Personal Information

  • Age: 23
  • Date of Birth: 09/09/00

References

Available upon request

Certification

Food Handlers Certification

Alcohol and Beverage Certification

Timeline

Server

Comedy and Magic Club
04.2023 - Current

Assistant Manager/ Server

Good Stuff Restaurants
02.2021 - 04.2023

Head host/ Training Sever

Rock & Brews
01.2019 - 02.2020

Head host

Chicago for Ribs
10.2017 - 01.2019

Cashier

Manhattan Beach Creamery
09.2016 - 09.2017

Bachelor Of Applied Science - Nursing

El Camino College

Redondo Union High School

Similar Profiles

CREATE PROFILE
Sophia Isabel Solorzano-Kaats