Overview
Work History
Education
Volunteer Experiences
Skills Summary
Languages
Timeline
Generic

Yicheng (Sophia) Dong

Toronto,Canada

Overview

6
6
years of professional experience

Work History

Academic Assistant

Toronto School Of Management Inc
08.2023 - Current
  • Provided technical support to instructors, ensuring smooth operation of classes. Worked with Student Service department to answer instructors and students with academic queries.
  • Communicated promptly with the program manager about instructor class cancellations, maintaining an up-to-date internal cancellation tracker.
  • Collaborated with the marketing team to capture and document academic events, designing catchy slogans for social media posts like GUS Round Up.
  • Managed marketing and exam inventories, ensuring accurate records and addressing additional requests from academic teams.
  • Worked closely with the marketing team to collect, record, and film academic events, contributing to promotional activities.

Peer Advisor (Part-Time)

Queens University
09.2019 - 12.2019
  • Responded to students' requests for course selection, academic planning, exam cancellation and deferrals, providing thorough explanations of related policies and procedures, and liaising with relevant departments as needed
  • Provided referrals to academic resources, tutoring services, and other academic support programs
  • Assisted university staff and faculties in preparing webinar materials, managing timetables, booking group calendars, etc.
  • Disseminated webinar evaluation questionnaires to collect students' feedback after webinars, and compiled andsummarized participants' feedback for reporting to guest speakers
  • Provided valuable insights and suggestions for improving future webinar sessions based on the collected feedback

Graduate Student Consultant & Business Developer

Manman Education Consulting Co., Ltd.
04.2018 - 09.2021
  • Responded promptly to students' inquiries via phone, email, and in-person visits regarding post-secondary institutions and programs, application process (important dates, prerequisite requirements, and supplementary documents), and post-admission support, providing accurate and helpful information
  • Collected and organized students' information and diligently followed up with the entire application and admission process, ensuring all deadlines and requirements were met in a timely manner
  • Updated and maintained student data in various digital platforms, ensuring accuracy and confidentiality of information
  • Collaborated effectively with school partners and oversea business developers to smooth the students enrollment process, ensuring a positive experience for international students.

TD Small Business Specialist (Full-Time)

TD Contact Center
05.2022 - 12.2022
  • Served as the primary day-to-day contact for TD small business customers via mainline phone calls and emails, providing prompt and efficient assistance with account maintenance, application process, product advice, and other inquiries
  • Communicated with customers regarding emergency application issues, meeting schedules, product changes, and other updates through emails and telephone
  • Adjusted and edited client agreement templates and VISA application templates as needed, maintaining accuracy and compliance with bank regulations and policies
  • Supported front-line branch colleagues by balancing daily bank sheets, investigating discrepancies, and reporting to the management team
  • Captured customers' concerns by providing exceptional first responses, ensuring a 98% satisfaction rate and meeting all TD service matrix standards.

Education

Master of Education - Curriculum & Pedagogy

Ontario Institute For Studies in Education, University of Toronto
06.2022

Bachelor of Applied Economics - Applied Economics

Queen’s University
06.2020

Volunteer Experiences

  • CCS Organization, Citizenship Preparation Session Volunteer, 2023, Current, Prepare 6 session of lecturing to over 25 citizenship test takers., Update course materials and provide one-to-one consulting service based on various needs, Select and lead the test review sessions by designing handouts and quizlets
  • Big Brothers Big Sister Organization, Go Girl Group Mentor, 2014, 2016, Designed lectures and activities to guide girls to healthy life choices, Provided in total 80 hours of interactive sessions with special needs children

Skills Summary

MS Office Software, Learning Management Systems (LinkedIn), Canvas,  RISIA(Expected Sep.2024)

Languages

English
Chinese (Mandarin)
Chinese (Cantonese)

Timeline

Academic Assistant

Toronto School Of Management Inc
08.2023 - Current

TD Small Business Specialist (Full-Time)

TD Contact Center
05.2022 - 12.2022

Peer Advisor (Part-Time)

Queens University
09.2019 - 12.2019

Graduate Student Consultant & Business Developer

Manman Education Consulting Co., Ltd.
04.2018 - 09.2021

Master of Education - Curriculum & Pedagogy

Ontario Institute For Studies in Education, University of Toronto

Bachelor of Applied Economics - Applied Economics

Queen’s University

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Yicheng (Sophia) Dong