Sophia Danielle Singh
Toronto,ON
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Homelife Galaxy Real Estate Ltd., Brokerage
04.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Thoroughly trained in the required Ontario real estate forms for offers, listings, deals etc.
- Thoroughly trained in TRREB, Authentisign and Webforms
- Brokerbay & Schedulock training
Promoter
Skin Treats Essential
08.2020 - 10.2020
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Demonstrated and explained skin products to over 50 customers daily to persuade customers to purchase product.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Executive Assistant
NAGICO Insurances
03.2019 - 07.2020
- Coordinated critical external communications to valued community stakeholders
- Led/organized the planning of the company’s staff socials for 100 guests
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports and filing systems for managing director.
Customer Sales Representative/Sales Associates
House of Luxury
12.2017 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
Education
Associates of Applied Science - Small Business & Entrepreneurship
H. Lavity Stoutt Community College
Tortola, British Virgin Islands07.2020
Ontario Diploma - Business (Online)
Centennial College
Toronto, ON07.2023
High School Diploma -
Elmore Stoutt High School
Tortola, British Virgin Islands07.2017
Social Media Marketing Certificate -
Hootsuite Academy
Toronto, ONOffice 2019: Microsoft Office Specialist: Excel Associate - Business (Online)
Centennial College
Toronto, ON2020
Service Excellence On-Demand Hospitality Training -
eCornell University
Skills
- Conflict Management
- Social Perceptiveness
- Business Administration
- Meeting Scheduling
- Customer Assistance
Timeline
Front Desk Receptionist
Homelife Galaxy Real Estate Ltd., Brokerage
04.2021 - Current
Promoter
Skin Treats Essential
08.2020 - 10.2020
Executive Assistant
NAGICO Insurances
03.2019 - 07.2020
Customer Sales Representative/Sales Associates
House of Luxury
12.2017 - 01.2018
Associates of Applied Science - Small Business & Entrepreneurship
H. Lavity Stoutt Community College
Ontario Diploma - Business (Online)
Centennial College
High School Diploma -
Elmore Stoutt High School
Social Media Marketing Certificate -
Hootsuite Academy
Office 2019: Microsoft Office Specialist: Excel Associate - Business (Online)
Centennial College
Service Excellence On-Demand Hospitality Training -
eCornell University
Similar Profiles
William SculleyWilliam Sculley
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Owen HeffernanOwen Heffernan
Intern at Douglas Elliman Real Estate, Luxury Real Estate BrokerageIntern at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Olga LavalleOlga Lavalle
Realtor at Douglas Elliman Real Estate, Luxury Real Estate BrokerageRealtor at Douglas Elliman Real Estate, Luxury Real Estate Brokerage