Sophia Allaine Cornelio
3390 Keele Street, Toronto,ON
Summary
Results oriented IT Help Desk Analyst with a background in customer service and transaction processing, leveraging computer skills to ensure efficient and accurate transactions. Seeking to transition into IT role where I can apply my interpersonal skills, excellent time management, and problem solving abilities to tackle complex technical challenges.
Overview
1
1
year of professional experience
Work History
Front End Cashier
Loblaw Companies
02.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
Education
Diploma - Computer Systems Technician - Networking
Centennial College
941 Progress Ave, Scarborough,ON M1G 3T806.2024
Skills
- Customer Service: Exceptional at assisting customers with computer-related transactions, explaining technical concepts clearly and professionally
- Attention to Detail and Problem Solving: Diligent in managing computer-based systems, ensuring precision in transactions, and promptly resolving technical issues
- Adaptability and Time Management: Swift in adapting to technological changes, adept at efficiently managing time and resources in dynamic environments
- Data Analysis: Experienced in analyzing transaction data and extracting insights to inform decision making processes and improve system performance
Languages
English
Full Professional
Timeline
Front End Cashier
Loblaw Companies
02.2023 - Current
Diploma - Computer Systems Technician - Networking
Centennial College
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