Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Sophia Khayar

396 Harrogate Road Campbell River,BC

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
07.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Assistant Restaurant General Manager

Yung Sushi
10.2020 - 06.2022
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Completed inventory purchases and oversaw shipment processing.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Call Specialist

SITEL
11.2020 - 07.2021
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Maintained contact with customers to request referrals.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Updated customer records in CRM to document interactions.
  • Attended training to stay up to date with new products and service offerings.
  • Escalated complex matters to management to request information or appropriate action to resolve.

Team Leader

DECATHLON
10.2017 - 08.2020
  • Guarantee the Commercial Dynamism of a Product Range
  • Manage and develop the turnover
  • Manage the inventories and supplies
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Bachelor of Science - Industriel Production Management

ESITH
Casablanca Morocco
07.2020

Skills

  • Data Analytics
  • Process Improvement
  • Business Development
  • Inventory Control
  • Operations Management
  • Schedule Development
  • Strategic Planning
  • Staff Management
  • Budget Management

Languages

English
Native or Bilingual
French
Native or Bilingual
German
Limited Working
Arabic
Native or Bilingual
Hindi
Full Professional
Spanish
Limited Working

Certification


  • Certified food safety operator
  • First aid

Timeline

Supervisor

Tim Hortons
07.2021 - Current

Call Specialist

SITEL
11.2020 - 07.2021

Assistant Restaurant General Manager

Yung Sushi
10.2020 - 06.2022

Team Leader

DECATHLON
10.2017 - 08.2020

Bachelor of Science - Industriel Production Management

ESITH

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Sophia Khayar