Sophia Zhilinsky
West Hills
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Front Desk Associate
Samuel Burstein M.D
Woodland Hills
06.2025 - 09.2025
- Greeted patients warmly upon arrival at the medical office.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Helped patients with any possible needs
Front Desk Receptionist
Rheumatology Therapeutics Medical Center
Tarzana
03.2025 - 05.2025
- Scheduled appointments using electronic health record systems efficiently.
- Answered phone calls as front desk
- Efficiently handled any paperwork with utmost care
- Helped patients with any questions, comments, or concerns
- Processed insurance information and verified patient coverage accurately.
Education
El Camino Real High School
Woodland Hills, CASkills
- Customer service
- Appointment scheduling
- Patient care
- Electronic health records
- Russian Fluency
- Communication skills
- Team collaboration
- File management
- Information protection
- Scheduling appointments
Languages
Russian
Professional
Affiliations
I have participated in wrestling as an extracurricular for the past 2 years.
References
References available upon request.
Timeline
Front Desk Associate
Samuel Burstein M.D
06.2025 - 09.2025
Front Desk Receptionist
Rheumatology Therapeutics Medical Center
03.2025 - 05.2025
El Camino Real High School