Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sophia Zambrano

Sophia Zambrano

Paso Robles

Summary

At Allegretto Vineyard Resort Paso Robles, I excelled in enhancing guest satisfaction and streamlining service efficiency. My expertise in time management and strong customer service, combined with a knack for resolving issues swiftly, significantly improved dining experiences. I also played a key role in training staff, ensuring adherence to exceptional service standards. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Courteous Room Service Server with dedication to providing high levels of customer satisfaction. Organized and efficient to drive high levels of guest satisfaction.

Overview

2
2
years of professional experience

Work History

Server / Busser / Room Service Server / Hostess

Allegretto Vineyard Resort Paso Robles
03.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Worked with MICROS POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships by providing attentive and personalized service during busy shifts.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Education

Associate of Science - Business Administration

Cuesta College
San Luis Obispo, CA
05-2025

High School Diploma -

Paso Robles High Schools
Paso Robles, CA
06-2023

Skills

  • Time management
  • Professional and courteous
  • Strong customer service
  • Hospitality service expertise
  • Multitasking and organization
  • Teamwork
  • Dependable

Timeline

Server / Busser / Room Service Server / Hostess

Allegretto Vineyard Resort Paso Robles
03.2023 - Current

Associate of Science - Business Administration

Cuesta College

High School Diploma -

Paso Robles High Schools
Sophia Zambrano