Sophia Victor
San Diego
Summary
Friendly and experienced customer service professional with a strong background in fast paced team-oriented environments. Skilled in creating a welcoming atmosphere, assisting guests efficiently, and keeping operations running smoothly during busy shifts. Experienced in working closely with a team, handling high volume customer interactions, and staying organized under pressure. Passionate about providing excellent customer service, problem solving, and maintaining a positive attitude in any setting.
Overview
4
4
years of professional experience
Work History
Lead Hostess
Great Maple UTC
11.2021 - 12.2022
- Managed high volume seating in a fast paced dining environment, ensuring efficient table turnover and minimizing wait times.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Maintained an accurate waitlist, minimizing wait times while still accommodating walk in customers.
- Supervised and trained new hosts to uphold restaurant standards.
- Worked closely with management to handle guest concerns and accommodate high guest volumes.
- Operated OpenTable reservation system.
- Assisted with front of house operations including takeout orders, answering phones, and ensuring a welcoming atmosphere for guests.
Hostess and Food Runner
Great Maple Hillcrest
09.2020 - 06.2021
- Greeted guests with a warm and professional demeanor, setting the tone for a positive dining experience.
- Provided excellent customer service by addressing guest questions, concerns, and special accommodations.
- Communicated effectively with servers and kitchen staff to maintain efficient food service.
- Delivered food orders promptly, ensuring proper plate presentation and order completeness.
- Provided guests with menu knowledge, describing dishes and addressing questions about ingredients and modifications.
Hostess
The Prado at Balboa Park
07.2018 - 03.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Communicated effectively with servers and management to accommodate last minute seating and large parties.
- Maintained a clean and organized front desk area, keeping menus and reservation lists up to date.
- Assisted with bussing tables during busy shifts to speed up turnover and maintain a smooth flow of service, stepping in wherever needed to support the team.
- Engaged with guests throughout their visit, checking on satisfaction and addressing any needs.
- Assisted with closing duties, including organizing and cleaning the host stand, setting up for the next shift, and reviewing reservations.
Education
San Diego High School
San Diego, CA06-2018
Skills
- Customer service
- Guest engagement
- Strong communication skills
- Time management and prioritization
- Problem solving
- Ability to handle busy environments and high guest volumes
- Knowledge of phone etiquette
- Team training
- Remaining calm under pressure
- Fast learner
- Team player
Timeline
Lead Hostess
Great Maple UTC
11.2021 - 12.2022
Hostess and Food Runner
Great Maple Hillcrest
09.2020 - 06.2021
Hostess
The Prado at Balboa Park
07.2018 - 03.2020
San Diego High School
Similar Profiles
Ashley GomezAshley Gomez
Hostess at Great MapleHostess at Great Maple
Yerandi RamirezYerandi Ramirez
Sous Chef at Great MapleSous Chef at Great Maple
Dallas MaconDallas Macon
Concierge Club Server at Great Maple / Pixar Place HotelConcierge Club Server at Great Maple / Pixar Place Hotel