Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Varga

Aurora,ON

Summary

Dynamic manager with a proven track record at McDonald's Restaurant, excelling in team leadership and customer service. Enhanced operational efficiency through effective task delegation and conflict resolution, fostering a motivated workforce. Skilled in complex problem-solving, I consistently improved customer satisfaction and maintained a safe, organized environment.

Overview

6
6
years of professional experience

Work History

Manager

McDonald's Restaurant
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.

Crew Member

Tim Hortons
03.2021 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Landscaper

Trillium Property Services
04.2019 - 10.2019
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.

Education

High School Diploma -

Dr. G. W. Williams
Aurora, ON
06-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff management
  • Task delegation
  • Clear communication

Timeline

Manager

McDonald's Restaurant
06.2023 - Current

Crew Member

Tim Hortons
03.2021 - 04.2023

Landscaper

Trillium Property Services
04.2019 - 10.2019

High School Diploma -

Dr. G. W. Williams

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Sophia Varga