SOPHIA TRIANTAFILLOU

• Transport Canada qualified to operate on Boeing 787-9 Dreamliner, Boeing 737 767-300, Boeing 737 - MAX, Boeing 737-800, Boeing 737-700, Boeing 737-600 and Boeing 737-200
• Managed cabin and cabin crew members/flight attendants while efficiently utilizing time management to complete safety related duties while following Transport Canada Standard Operating Procedures
• Provided leadership, direction and assistance to crew and passengers during the whole flight experience including any in flight emergencies, medical emergencies and evacuations
• Mentored new hires online resulting in stronger staff development and increased productivity
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
• Demonstrated a keen ability to build positive relationships while always seeking creative solutions to effectively lead in a progressive and ever changing environment
• Administered First Aid to ill or incapacitated guests, dealt with unusual incident, delayed flights, severe weather conditions and turbulence
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
• Ensured safety and comfort of passengers onboard aircraft
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
• Resolved passenger conflicts and medical emergencies during flights
• Performed pre-flight safety checks to verify all emergency equipment was in good working order as per the Transport Canada WestJet Flight Attendant Manual
• Used excellent above and beyond customer service skills in addressing passengers' needs
• Advised passengers of flight regulations to maximize safety and security
• Strong public speaking skills while utilizing the PA system to make Transport Canada regulatory announcements
• Utilized marketing techniques to conduct sales of food and alcohol
• Skilled at working independently and collaboratively in a team environment

• Developed and executed A/B testing strategies to optimize campaign performance
• Created digital video campaigns independently using various resources including CANVA Business, Google Analytics, Google Ads, Instagram, Facebook, Tik Tok, Trello, CapCut, Mojo, etc.
• Launched successful digital marketing campaigns that achieved goals for increased website traffic
• Conducted market research to identify new opportunities and target markets
• Captured new customers by optimizing business strategies and launching products to diversify offerings
• Grew the Beckham's Pub brand presence on social media and in the City of Calgary
• Monitored trends in digital marketing landscape and adjusted strategies accordingly
• Drove cross-functional collaboration with focus on quality service delivery
• Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness
• Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives
• Increased customer engagement through social media, contests and daily special incentives
• Engaged with customers and social media followers and provided customer care while answering inquiries
• Involved Social Media Influencers with brand collaborations

• Devised hiring and recruitment policies for thirty employee company
• Recruited top talent to maximize profitability
• Identified and implemented appropriate strategies to increase employee satisfaction and retention
• Structured compensation and benefits according to market conditions and budget demands
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Reviewed resumes and application materials to understand background and experience of each candidate
• Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles
• Investigated candidate history and employment claims to confirm eligibility for positions
• Interviewed candidates for job roles

• Compared recently sold area properties to determine competitive market prices
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal
• Wrote contracts to outline sales and purchases of properties
• Resolved client concerns related to home purchases to maintain high satisfaction ratings
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
• Advised and informed prospective clients on current market activities and conditions
• Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
• Developed and maintained relationships with clients through networking, postcards, and cold calling
• Communicated with clients to understand property needs and preferences
• Negotiated, facilitated, and managed real estate transactions
• Maintained connections with clients to encourage repeat business and referrals
• Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads

• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts
• Utilized a variety of teaching techniques to encourage student thinking learning and discussion while maintaining classroom management
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Adapted lesson plans and student activities to meet needs of students with special learning needs
• Cultivated positive relationships between community members, school students, and teachers

• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts
• Utilized a variety of teaching techniques to encourage student thinking learning and discussion while maintaining classroom management
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Maintained day-to-day classroom management and discipline to promote learning initiatives
• Adapted lesson plans and student activities to meet needs of students with special learning needs
• Cultivated positive relationships between community members, school students, and teachers.

• Supervised and ensured the safety of children and teenagers while engaging in classroom activities while parents were in other areas of the cruise ship
• Demonstrated leadership while utilizing Teacher skills as as Bachelor of Education degree was a requirement for the position
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning
• Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
• Helped students explore concepts with engaging, learning-focused activities

• Demonstrated strong negotiation, persuasion and investigative skills while dealing with internal and external vendors
• Trained and mentored new individuals in the Account Payables role
• Displayed strong leadership skills while working within a team environment
• Timely and accurate processing of invoices and payments daily

(usage of the JD EDWARDS program) to vendors for purchased

goods and services

• Managed and responded to correspondence and inquiries from customers and vendors
• Supported management by processing invoices and documents with consistent on-time delivery
• Demonstrated proven accuracy and attention to detail while working against important deadlines
• Daily duties included data entry, wire transfers, distribution of invoices received to appropriate internal departments for authorization and coding to be paid

• Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification
• Performed classroom evaluations to assess teacher strategies and effectiveness
• Led meetings to convey policy changes, gather information, and assess employee thoughts
• Supervised and evaluated teaching and support staff through instructional leadership and professional development
• Built productive relationships with parents of students facing difficult situations at school or at home
• Analyzed and interpreted government regulations and professional journals to verify educational initiative conformance to legal and quality requirements
• Explored and implemented innovative use of technology in language education
• Monitored and evaluated educational programs to maintain high-quality performance objectives and standards
• Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies
• Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment
• Initiated and implemented the curriculum for students of various ages and development levels (including adults) with a primary focus on reading, writing, speaking, comprehension and correct pronunciation of the Greek language
• Facilitated learning and cultural pride through student centered activities that encouraged communication in the Greek language
• Taught several traditional Greek folk dances to students to connect with their Greek heritage while preparing for regular performances at various community events

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of the WestJet product while achieving sales goals and service targets daily thus succesfully winning awards for surpassing monthly sales quotas
• Worked closely with Travel Agents while managing their clients' reservations, providing options to find amiable and appropriate solutions for their clients
• Mentored new hires, resulting in stronger staff development and increased productivity
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to guest reservations while providing above and beyond customer service including handling billing information over phone
• Advanced knowledge of Flight Speed and Navitaire Open Skies Airline Reservations System
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service

• Employed as the LIFE SKILLS course teacher for all students in the school (Grades 7-9)
• Collaborated with teachers and department heads to meet quarterly and yearly educational goals
• Developed and taught ESL curriculum to improve students' conversational abilities
• Established ESL programs to meet individual student needs while following the Alberta Curriculum per grade level
• Demonstrated strong leadership and teaching skills while working with students in small groups or on a one to one basis
• Coordinated language immersive field trips that allowed students to associate knowledge with real-world experiences
• Educated students in basics of English grammar and conversational speaking
• Emphasized critical thinking through small group activities
• Employed variety of assessment tools and strategies to improve instruction methods
• Gave one-on-one attention to each student while maintaining overall focus on entire group
• Attended workshops to learn about student motivation and engaging learning activities
• Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance

• Coordinated timely responses to online customer communication and researched complex issues
• Performed daily security audits of transactions in collaboration with WestJet Corporate Security
• Demonstrated leadership and resolution skills with all aspects of Irregular Operations (cancelling flights, reaccommodating guests, locating lost baggage, etc.)
• Trained new employees to the position
• Educated and assisted Travel Agents and guests with the rollout of the WestJet website and online reservations
• Proven ability for creative solutions while attempting to locate guests' lost baggage while managing and updating the Lost Baggage Excel Spreadsheet
• Provided internal support to WestJet Reservation Call Centre agents such as overriding fares, providing guidance to questions or concerns, etc.
• Resolved and responded to guest/customer concerns and complaints via phone and email
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Used exceptional communication to connect with customers, assess needs and present solutions
• Responded to customer needs through competent customer service and prompt problem-solving
• Took ownership of customers issues to follow problems through to resolution
• Managed weekly reservations of Air Transat Charter flights (operated by WestJet) utilizing Navitaire Open Skies Reservation System

• Set and achieved company defined sales goals
• Negotiated prices, terms of sales and service agreements
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads
• Monitored service after sale and implemented quick and effective problem resolutions
• Attended monthly sales meetings and quarterly sales trainings.
• Fielded customer complaints and facilitated negotiations,resolving issues and reaching mutual conclusions
• Contributed to team objectives in fast-paced environment
• Presented professional image consistent with company's brand values
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
• Examined needs, wants and spending patterns of target audience
• Collaborated with sales and marketing teams to coordinate promotional activities

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
• Utilized the airline computer system to create airline tickets and boarding passes
• Demonstrated safety and attention to detail while driving/operating the gate bridge to and from the aircraft
• Ensured safety and security while verifying identification and travel documents to efficiently board passengers for on-time departure
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage
• Operated PA system to make announcements regarding flight activity