Sophia Tong
London,ON
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hourly Guest Experience Manager/Hostess
Earls Kitchen + Bar
08.2023 - Current
- Excelled in providing compassionate and empathetic service to a diverse clientele, adeptly handling reservations and maintaining front-of-house efficiency, resulting in a significant increase in repeat customer visits at Earls
Guest Experience Leader/Crew Trainer
Macdonald's
01.2019 - 04.2023
- Enhanced customer satisfaction ratings through the implementation of a comprehensive guest feedback system and staff training programs, resulting in a significant improvement in service speed and quality
Education
Bachelor of Science - Computer Science With A Minor in Game Development
University of Western Ontario
London, ON04.2026
Skills
- Guest Services - Enhanced guest experience and satisfaction by effectively addressing needs and feedback, boosting brand perception
- Organization - Excelled in time management and task prioritization, streamlining processes and efficiently completing projects, resulting in improved productivity and meeting critical deadlines
- Flexibility and Adaptability - Adapted to new roles and technologies, achieving successful outcomes in dynamic project environments
- Collaboration - Led collaborative efforts, merging diverse talents for innovative outcomes and collective success
Activities
- Team Canada - Nexxice, Competitive Synchronized Figure Skater - represented Canada at international skating competitions across Europe and North America, 2X Worlds mini bronze medalist, 4X National silver medalist
- Varsity Athlete - Western Mustangs, Competitive Figure skater on the Western Varsity team
Certification
- Smart Serve Training - Certificate #230828260322
- Open Table Training - Beginner Certificate (2023)
- Open Table Training - Restaurant Manager Training Program (v2022)
- 2018-2022 Ontario Scholar
- 2023 OUA Champion
- 2022 ISU Worlds Mini Bronze Medalist
Timeline
Hourly Guest Experience Manager/Hostess
Earls Kitchen + Bar
08.2023 - Current
Guest Experience Leader/Crew Trainer
Macdonald's
01.2019 - 04.2023
Bachelor of Science - Computer Science With A Minor in Game Development
University of Western Ontario
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