Sophia Taele
Oceanside
Summary
Worked my way up in the restaurant industry with LFG management company within multiple restaurants, now the GM of their new concept Hill Street Brewing Company, excelling in operations management and leadership. Spearheaded initiatives that boosted team productivity and exceeded sales targets. Expert in inventory management and customer relationship building, fostering a collaborative environment that enhanced service quality and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Hill Street Brewing Company
04.2024 - Current
- Led operational strategy to optimize workflow and enhance team productivity.
- Implemented inventory management systems to streamline supply chain processes.
- Developed training programs for staff, improving efficiency and service quality.
- Analyzed market trends to inform decision-making and drive business growth.
- Met labor goals when needed
- Ran payroll for my team of 50+ employees
- Managed inventory for FOH & BOH
- Oversaw FOH & BOH and ensured steady communication between the both
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed cash handlings such as tips and cash drawer balances
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw daily food service operations, ensuring compliance with health and safety regulations.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Oversaw 50+ employees between FOH & BOH
- Managed catering operations for diverse events, ensuring seamless execution and client satisfaction.
- Handled catering scheduling, ordered food and planned events.
Education
Bachelor of Science - Business Administration And Management
Mira Costa College
Oceanside, CA06-2026
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relationship management
Certification
- ServSafe Food Handler Training
- RBS - Responsible Beverage Service Training
- Certified California Food Manager
Timeline
General Manager
Hill Street Brewing Company
04.2024 - Current
Bachelor of Science - Business Administration And Management
Mira Costa College