Sophia Stowe
Sacramento
Summary
Detail-oriented Office Assistant and Customer Service Representative skilled in data entry, file management, and scheduling. Leverages strong multitasking and prioritization abilities to enhance productivity and streamline operations. Communicates effectively and solves problems collaboratively, driving team success. Eager to embrace new challenges while maintaining a strong work ethic and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Representative, Cake Decorator, and E-Cart Support
Raley’s
Sacramento
12.2020 - Current
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Front-facing, online, and phone customer service to large and diverse population.
- Answer multi-line phone system and route calls to the correct department.
- Utilized computer systems for processing online service orders and ordering inventory.
- Provide administrative support to management, including copying and scanning documents, filing paperwork, and ordering supplies.
- Developed independent problem-solving skills by troubleshooting customer service conflicts and resolving issues with missing or incorrect orders.
- Strengthened skills by consistently completing multiple orders by set deadlines.
- Oral and written communication skills are strengthened through a consistent need for clear and concise communication with management, coworkers, vendors, and customers.
- Team collaboration skills are strengthened through daily focus on clear, concise communication and the collective desire to reach organizational objectives.
- Leadership skills developed and strengthened through independently handling new team-member onboarding training, and providing mentorship and a welcoming environment.
- Enhanced precision work skills by multitasking to fill cake orders for important events while addressing other service needs under pressure.
Service Coordinator: Family Business Support
CharsFabFinds
Sacramento
06.2020 - Current
- Customer Service Coordinator: Coordinate organized clerical and administrative support for a small home office environment.
- Meeting and event scheduling, event coordinating, and maintaining event details.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Handle incoming calls and routed inquiries to appropriate personnel.
- Provide administrative support, including copying and scanning documents, filing paperwork, and ordering supplies.
- Planning, promoting, and executing events.
- Coordinate and managed pop-up events, ensuring smooth operations and effective vendor collaboration.
- Manage social media platforms to promote boutique sales, enhancing engagement and visibility.
- Customer and vendor correspondence via in-person, email, and phone.
- Create, proof, and edit written communications with customers, potential customers, and vendors.
- Develop productive working relationships with customers through courteous service via phone or email correspondence.
- Design promotional materials utilizing MS Word to increase brand visibility.
- Review documents for accuracy before submission to external parties such as clients or vendors.
- Manage office supplies and maintained inventory for efficient operations.
- Help track inventory and orders for online and in-person sales.
- Maintain business records through the use of MS Excel Spreadsheet.
- Compile data, tracked changes, and created reports in Excel spreadsheets.
Childcare Coordinator Assistant
Private Families
Sacramento
07.2018 - Current
- Coordinated childcare, meals, appointments, and playtime to ensure smooth daily operations.
- Facilitated conflict resolution between young children and siblings through effective communication, promoting constructive interactions.
- Communicated daily objectives and outcomes to parents, fostering transparency and engagement.
- Demonstrated patience and professionalism while maintaining confidentiality in all interactions.
- Maintained a household and ensured children were happy.
Dining Room Service Attendant
Scotts Seafood
Sacramento
05.2022 - 08.2022
- Enhanced guest experience through positive interactions and attentive service.
- Maintained the highest standards of hospitality and etiquette standard.
- Provided customer service support to ensure guest satisfaction.
- Facilitated communication among management, team members, vendors, and customers to enhance collaboration.
Customer Service Representative-Cash Handler
Big Spoon Yogurt
Sacramento
05.2018 - 05.2019
- Assisted customers with inquiries and resolved issues to enhance customer satisfaction.
- Managed POS system at check-out to ensure accurate transactions.
- Opened and closed store, handled cash, and counted money to maintain financial accuracy.
- Independent store maintenance through ongoing opening, running, and closing the store unsupervised.
- Inventory maintenance: tracking, ordering, and storing monthly inventory.
- Mechanical Maintenance, disassembled, cleaned, and reassembled yogurt machines daily.
Education
Bachelor of Arts - Sociology
California State University
Sacramento, CA05-2024
Skills
- Customer Service
- Multi-Line Phone Systems
- Written and Verbal Communication
- Effective listening
- Interpersonal communication
- Conflict Resolution
- Email Correspondence
- Time Management
- Organizational Skills
- Research & Presentations
- Digital marketing
- Social media & marketing ability
- Computer Software proficiency
- MS Office Suite proficient
- CMS & Canvas proficient
- Adobe Acrobat knowledge
- Internet Proficient
- Electronic record keeping
- Critical Thinking
- Intermediate Spanish Proficiency
- Copy, scanning & printing machine
Volunteer Experience
- G7 Thy Presence of Faith Ministries, Food distribution for the community, Sacramento, CA, 11/11/25, Collected food donations from supermarket, Organized and transported donations, Bundled donations into specific numbers and took inventory to ensure we had enough food for the community
- Oak Park Clean Up, Community litter clean up, Sacramento, CA, Spring 2017, Litter clean up in oak park area, Frequently went with classmates and supervisor to clean up the community in whichever way was needed
- Sacramento Food Bank, Clothing organization for the community, Sacramento, CA, Winter 2016, Independently organized clothing donations, Neatly hung up donations so the community could access them, Communicated clearly with the supervisor so that I could ensure a full understanding of the task and have successful independent completion
Timeline
Dining Room Service Attendant
Scotts Seafood
05.2022 - 08.2022
Customer Service Representative, Cake Decorator, and E-Cart Support
Raley’s
12.2020 - Current
Service Coordinator: Family Business Support
CharsFabFinds
06.2020 - Current
Childcare Coordinator Assistant
Private Families
07.2018 - Current
Customer Service Representative-Cash Handler
Big Spoon Yogurt
05.2018 - 05.2019
Bachelor of Arts - Sociology
California State University