Sophia Spadafora

I am a passionate individual and Sociology student currently attending McMaster University and in my 4th year of studies. Possessing strong communication skills and an excellent work ethic, I have acquired the skills to successfully work independently and as part of a team. Proven ability to create a friendly and welcoming environment and be able to multitask while establishing and maintaining a strong work ethic. Upon completing my degree in 2025, I wish to enter into a Master’s program in Social work and pursue a career in enhancing the wellbeing of others.

Lead Receptionist, Dec 2019 to Present

Total Image Hair Salon, Hamilton, ON

• Creating content on all social media platforms
• Answered incoming telephone calls promptly, and directed them to the appropriate personnel or department
• Assigned work tasks to subordinate receptionists and monitored their performance.
• Scheduled appointments for staff members, clients, and customers using an electronic calendar system.
• Greeted and directed visitors to appropriate personnel and answered a large number of calls and emails daily.
• Interacting and attending to customers in a friendly and engaging manner
• Collecting payment from customers and processing transactions accurately
• Keyholder: opening and closing as needed.
• Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.

RECEPTIONIST May - Aug - 2022, & 2023

Lakeview Motel and Cottages   Sauble Beach, On

• Answering phones and booking appointments,
• Creating social media posts to boost awareness and attract consumers.
• Welcome guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location, prepare for group check-ins and out.
• Up-sell rooms where possible to maximize hotel revenue.
• Respond appropriately to guest requests.
• Provide guests with information, such as local attractions and directions, to increase satisfaction.
• Make appropriate service recovery gestures to ensure total guest satisfaction.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Provided excellent customer service at all times while interacting with both internal and external customers.