Sophia Solorzano Kaats
Redondo Beach
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
5
5
years of professional experience
Work History
Flight Attendant
PSA Airlines
Dallas, TX
06.2024 - Current
- Identify, document, and analyze cabin maintenance issues and promptly report findings to the Pilot-in-Command.
- Oversee the maintenance of comfort, safety, and security of all passengers by utilizing a client-centered work ethic.
- Explain the use of safety equipment to passengers to ensure compliance with federal regulations during all flight activities.
- Interact with patrons and attend to the needs and requests of all travelers, prioritizing safety in all flights.
- Resolve passenger conflicts during flights, including issues with disorderly travelers and medical emergencies.
Server
Comedy and Magic Club
Hermosa Beach, CA
04.2023 - 06.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assistant Manager/ Server
Good Stuff Restaurants
Palos Verdes Estates, CA
02.2021 - 04.2023
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
High School Diploma -
Skills
- Passenger Safety Protocols
- Customer Service
- Verbal Communication
- Conflict Resolution
- Team Collaboration
- Emergency First Aid
- Adaptability
- Reliability and punctuality
Timeline
Flight Attendant
PSA Airlines
06.2024 - Current
Server
Comedy and Magic Club
04.2023 - 06.2024
Assistant Manager/ Server
Good Stuff Restaurants
02.2021 - 04.2023