Sophia Simon
Fredericton,NB
Summary
I am a caring and reliable worker looking for consistent employment where I can add to any team. Having years of experience in customer service and team management, I am an adaptable and quick-learner who is capable of opening and closing duties. I have transferable skills from multitasking customer satisfaction, product preparations, safety compliance, and efficiency. I have a food safety and first-aid certification.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
The Purrfect Cup Cafe
06.2024 - 10.2024
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Maintained a safe and hygienic space for cats and customers, enhancing the overall experience at the cat cafe.
- Held responsibility for opening and closing the cafe, ensuring security and readiness for daily operations.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
Senior Shift Manager
Dairy Queen Grill & Chill
07.2019 - 08.2023
- Maximized productivity with well-planned daily task assignments and regular performance evaluations
- Established a culture of continuous learning within the team by encouraging skill development and sharing best practices among colleagues
- Developed strong relationships with upper management and employees
- Ensured customer satisfaction by addressing concerns promptly and maintaining high standards of service quality.
- Maintained a safe working environment by enforcing company policies, conducting safety inspections, and providing ongoing staff training on best practices.
Education
Bachelor of Arts - Sociology
St. Thomas University
Fredericton05-2028
High School -
Ecole Sainte Anne High School
Fredericton, NB06.2021
Skills
- Excellent Communication
- Reliable and Responsible
- Opening and closing procedures
- Accurate money handling
- Handling Customer Complaints
- Teamwork and collaboration
- Workplace Safety
- Employee Training
- Team Management
- Multitasking
- Conflict Resolution
- Critical Thinking
- Interpersonal Skills
- Safety Compliance
- Team Development
- Staff Motivation
- Equipment Troubleshooting
- Documentation And Reporting
Certification
- First aid and CPR, 2026
- WHMIS - Workplace Hazardous Materials Information System
Languages
English
Native or Bilingual
French
Native or Bilingual
Background
Indigenous and Acadian
Timeline
Barista
The Purrfect Cup Cafe
06.2024 - 10.2024
Senior Shift Manager
Dairy Queen Grill & Chill
07.2019 - 08.2023
High School -
Ecole Sainte Anne High School
Bachelor of Arts - Sociology
St. Thomas University
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