Sophia Simon
Fredericton,NB
Summary
I am currently a studying history and sociology at University of New Brunswick. Having worked in all positions and multiple locations for the Dairy Queen business in Fredericton/Oromocto, I am a quick learner and a reliable team member. I was promoted to Sr. Shift Manager thanks to a positive work ethic and being able to handle a multitude of responsibilities. I am fluent in French and English, and can efficiently and respectfully resolve customer service issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Shift Manager
Dairy Queen Grill & Chill
07.2019 - 08.2023
- Collaborated with fellow managers to develop and implement effective training programs for new hires.
- Maximized productivity with well-planned daily task assignments and regular performance evaluations.
- Established a culture of continuous learning within the team by encouraging skill development and sharing best practices among colleagues.
- Developed strong relationships with upper management and employees.
Education
Bachelor Of Arts - History
University of New Brunswick
Fredericton, NBBachelor Of Arts - Sociology
University of New Brunswick
Fredericton, NBHigh School -
Ecole Sainte Anne High School
715 Priestman Street, Fredericton NB06.2021
Skills
- Sales Strategies
- Lean principles
- Employee Training
- Team Management
- Staff Scheduling
- Workplace Diversity
- Inventory Control
- Equipment Troubleshooting
- Quality Assurance
- Staff Development
- Schedule oversight
- Safety Compliance
- Team Development
- Staff Motivation
- Mentoring and Coaching
- Cash Handling
- Opening and closing procedures
- Documentation And Reporting
- Punctual and Reliable
- Flexible Schedule
- Payment Processing
- Energetic and Enthusiastic
- Delegating Work
- Interpersonal Skills
- Relationship Building
- Compliance understanding
- Handling Customer Complaints
- Operations Management
- Decision-Making
- Accurate money handling
- Workplace Safety
- Food plating and presentation
- Conflict Resolution
- Multitasking
- Critical Thinking
- Reliable and Responsible
- Excellent Communication
Languages
English
Professional Working
French
Professional Working
Certification
First aid and CPR certification expires in 2026.
WHMIS - Workplace Hazardous Materials Information System.
Timeline
Senior Shift Manager
Dairy Queen Grill & Chill
07.2019 - 08.2023
Bachelor Of Arts - History
University of New Brunswick
Bachelor Of Arts - Sociology
University of New Brunswick
High School -
Ecole Sainte Anne High School
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