Sophia Shaw
Vancouver,BC
Summary
Progressed from roles as Host and Guest Service Manager at a Local Public Eatery to Manager at Sweet Something Bakery, then transitioned to Flight Attendant with Jazz Aviation. Demonstrated commitment to continuous learning and mentoring, resulting in significant improvements in team safety and customer satisfaction throughout career.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Flight Attendant
Jazz Aviation
Vancouver, BC
01.2025 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Guest Service Manager & Server
Local Public Eatery
Vancouver, BC
04.2024 - Current
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Manager
Sweet Something Bakery
Vancouver, BC
04.2024 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Dance Teacher
Arts Umbrella
Vancouver
09.2022 - Current
Professional Dancer
Ballet Theater Bern
Bern
12.2022 - 04.2024
Dance Teacher
Crofton House School
Vancouver
09.2022 - 11.2022
Professional Dancer
Les Ballet Jazz Montreal
Montreal
05.2020 - 06.2022
Education
Dance Diploma - undefined
Ballet Junior De Geneva
01.2018
High School Diploma - undefined
Point Grey Secondary School
01.2016
Skills
- Coaching and Mentoring
- Teamwork and Collaboration
- Problem-Solving
- Strong Learner
Certification
- Food Safe
- Serving it Right
- Fitst Aid
Timeline
Flight Attendant
Jazz Aviation
01.2025 - Current
Guest Service Manager & Server
Local Public Eatery
04.2024 - Current
Manager
Sweet Something Bakery
04.2024 - Current
Professional Dancer
Ballet Theater Bern
12.2022 - 04.2024
Dance Teacher
Arts Umbrella
09.2022 - Current
Dance Teacher
Crofton House School
09.2022 - 11.2022
Professional Dancer
Les Ballet Jazz Montreal
05.2020 - 06.2022
Dance Diploma - undefined
Ballet Junior De Geneva
High School Diploma - undefined
Point Grey Secondary School