Sophia Shankman
Irvine
Summary
Motivated Business Administration undergraduate at California State Polytechnic University, Pomona, with three years of professional experience in customer service, leadership, and instructional roles. Passionate about learning new skills, leading teams, and contributing to organizational success. Recognized for strong communication, adaptability, and a commitment to delivering exceptional service while continuously pursuing personal and professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Intern
BeyondHR
Irvine, CA
05.2026 - Current
- Coordinated employee onboarding and orientation programs to enhance new hire integration.
- Supported HR team in maintaining employee records and ensuring data accuracy.
- Facilitated communication between departments to improve collaboration on HR initiatives.
- Participated in performance appraisal processes, contributing to feedback collection and analysis.
Swim Instructor
Lifetime Inc.
Irvine, CA
05.2025 - 03.2026
- Monitored student progress, providing constructive feedback to enhance performance.
- Implemented engaging activities that promoted water safety awareness among participants.
- Developed tailored lesson plans to meet individual skill levels and learning styles.
- Instructed diverse age groups in swimming techniques and safety practices.
Deck Ambassador/Swim Instructor
British Swim School
01.2023 - 05.2025
- Educated over fifty young students on essential water survival skills, including floating, safe breathing techniques, and emergency response behaviors.
- Taught swim lessons to infants, children, and adults using British Swim School's nationally recognized survival-first curriculum.
- Collaborated with management to develop marketing strategies that effectively highlighted swim programs.
Lifeguard
Premier Lifeguarding
01.2023 - 01.2023
- Conducted regular equipment inspections, maintaining operational readiness and safety standards.
- Collaborated with team members to enhance overall pool operations and guest experience.
- Monitored pool areas to ensure safety and compliance with health regulations.
Barista
Starbucks Coffee Company
01.2022 - 01.2023
- Developed strong product knowledge to provide personalized recommendations to customers.
- Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliation.
- Collaborated with team members to optimize service speed during peak hours.
Education
Bachelors - Human Resources Management
California State Polytechnic University of Pomona
Pomona, CA12-2027
High School Diploma -
Northwood High School
Irvine, CA06-2024
High School - Grade 10
Osaka International High School
Osaka,Japan01-2022
Skills
- Management Skills
- Customer Service
- Teaching
- Leadership
- Data entry
- File management
- Recruitment strategies
Accomplishments
- Elected President of the Sigma Kappa Sorority, Zeta Upsilon Chapter, leading chapter operations, member development, and organizational initiatives.
- Served as Scholarship Chair on the Panhellenic Executive Board, promoting academic excellence and coordinating scholarship programs across the Greek community.
- Clothing Chair for Sigma Kappa, organizing apparel sales, managing budgets, and coordinating merchandise for chapter events.
- Three years of professional swim instruction experience, teaching water safety and swimming skills to children and adults while building strong relationships with families.
- Fluent in Japanese and proficient in basic American Sign Language (ASL), allowing effective communication with diverse populations.
Certification
- American Red Cross Lifeguard Certification
- CPR Certification
- Automated External Defibrillator (AED) Certification
- First Aid Certification
- Water Safety Instruction Training
LANGUAGES
English
Japanese (Fluent)
American sign language( basic)
Timeline
Human Resources Intern
BeyondHR
05.2026 - Current
Swim Instructor
Lifetime Inc.
05.2025 - 03.2026
Deck Ambassador/Swim Instructor
British Swim School
01.2023 - 05.2025
Lifeguard
Premier Lifeguarding
01.2023 - 01.2023
Barista
Starbucks Coffee Company
01.2022 - 01.2023
Bachelors - Human Resources Management
California State Polytechnic University of Pomona
High School Diploma -
Northwood High School
High School - Grade 10
Osaka International High School
CONTACT
- 949-557-7976
- Ssshankman@gmail.com