Sophia Senkpiel
Calgary,Alberta
Summary
Results-driven, tech-savvy, and adaptable insurance professional, with 7 years of underwriting experience, 5 years in the commercial insurance field. Professional skills include efficient risk assessment, the ability to communicate effectively within a team, creative problem solving, and fluency in both English and German. Completed the Chartered Insurance Professional (CIP) designation in December 2021.
Overview
10
10
years of professional experience
Work History
Underwriter, Commercial Insurance
Chubb Insurance Company Of Canada
09.2021 - Current
- Processing and reviewing renewal applications
- Gathering and analyzing account information to make sound underwriting & sales decisions;
- Developing customer-centric renewal strategies that align with the Company’s financial goals;
- Collaborating with team members and contribute to an engaging work environment and culture;
- Executing upon portfolio management strategies to meet or exceed personal retention, account rounding & renewal change targets;
- Developing and establishing relationships with internal and external stakeholders;
- Handling individual risk inquiries/correspondence from brokers and make appropriate decisions;
- Contributing to projects as required to improve the business and continually develop personal skill.
- Part of United Way Team in the Calgary office, in which we developed incentives to contribute to charities.
Junior P&C Commercial Lines Underwriter
Aviva Canada Inc.
11.2019 - 09.2021
- Processed new business applications for commercial lines business insurance to determine acceptability and proper premium
- Reviewed renewal information to determine proper renewal rates in a timely and efficient manner
- Oversaw new business opportunities and retention policies to foster and grow a profitable book of business
- Part of the OnPoint Team, skilled in underwriting process using Aviva Ally, a tool designed for underwriters and brokers to quote and bind applications in the system effectively and promptly
- Reference person for OnPoint and Ally related inquiries
- Assisted other members of the branch team service our customers through technical and processing support
- Utilized loss control, risk management practices, and other available tools as part of decision making process
- Supported Business Development with face-to-face Broker training and webinars
- Calgary Branch's Wellness Hero - planning and executing a variety of events for coworkers, focusing on wellness and mindfulness in the workplace.
Trainee Underwriter
Canada Life Assurance Europe Ltd.
10.2017 - 07.2019
- Processed new business applications for life insurance to determine acceptability and proper premium
- Examined individual health insurance applications and made calculated risk decisions concerning approval or denial of coverage
- Successfully processed 20-30 applications on a daily basis
- Authorized life insurance approvals with limits up to 500,000 Euro for all ages and all substandard cases
- Communicated extensively with brokers and customers to advise on underwriting requirements, procedures and classification of risk
- Actively involved in the implementation process of iSuite, a new ERP Software introduced across all departments, as well as in the training of team members (explained how to use the system and assisted with questions and concerns)
- Participated in meetings and workshops designed to improve the customers' experience.
Customer Solutions Associate
Ancestry Information Operations Company
07.2016 - 07.2017
- Supported customers via phone, email and through social networks for the largest provider of family history and personal DNA testing in both English and German
- Assisted members in their research to trace their family history and help them learn about product features, solutions and direction for family research
- Acquired extensive skills in technical support and improved note-taking and typing skills.
Concessions Lead Hand
Heritage Park Historical Village
05.2014 - 06.2016
- Supervised some 75 staff members of the Dining Services Department
- Reference person for both staff and customers
- Addressed all personnel issues promptly and professionally
- Successfully managed production activities and maintained and communicated daily productivity and shipment reports between departments
- Investigated and implemented ideas for quality improvement, increased productivity and cost reduction
- Professionally maintained relations with customers and successfully secured returning customers for Heritage Park.
Education
Chartered Insurance Professional (CIP) -
Insurance Institute of Canada
Calgary, Alberta12.2021
Bachelor of Arts -
University of Calgary
Calgary, Alberta04.2016
Skills
- Underwriting
- Risk Assessment
- Customer Service
- Organizational Skills
- Relationship Management
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Underwriter, Commercial Insurance
Chubb Insurance Company Of Canada
09.2021 - Current
Junior P&C Commercial Lines Underwriter
Aviva Canada Inc.
11.2019 - 09.2021
Trainee Underwriter
Canada Life Assurance Europe Ltd.
10.2017 - 07.2019
Customer Solutions Associate
Ancestry Information Operations Company
07.2016 - 07.2017
Concessions Lead Hand
Heritage Park Historical Village
05.2014 - 06.2016
Chartered Insurance Professional (CIP) -
Insurance Institute of Canada
Bachelor of Arts -
University of Calgary
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