Sophia Rodriguez
Whittier
Summary
Experienced with community engagement and resident relations. Utilizes effective communication and organizational skills to foster positive community environments. Track record of solving problems and enhancing resident satisfaction through proactive support.
Overview
5
5
years of professional experience
Work History
Community Assistant
Tropicana Student Housing
Goleta, CA
04.2025 - Current
- Mentored new community assistants, enhancing team performance and service delivery standards.
- Collaborated with maintenance staff to address resident concerns promptly and effectively.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Conducted property tours, highlighting features to prospective tenants proficiently.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Managed tenant inquiries and property viewings, enhancing customer engagement and satisfaction.
Academic Lab Experience
UC Santa Barbara
Santa Barbara, CA
01.2023 - Current
- Proficient in titrations, microscopy, and pipette use.
- Proper handling and disposal of laboratory equipment and reagents.
- Wrote detailed reports analyzing my findings using both visual and mathematical evidence.
- Collaborated with teammates/partners as well as worked independently.
Front Desk Receptionist
City Triangles
Los Angeles, CA
06.2022 - 09.2022
- Maintained the integrity of deliveries.
- Answered and redirected calls to their proper personnel.
- Communicated daily with management regarding areas of improvement and security.
- Sustained company and staff safety via camera maintenance.
- Ordering and stocking of office supplies.
Front Desk Receptionist Volunteer
PIH Health Hospital
Whittier, CA
06.2021 - 09.2022
- Communicated with and escorted patients and visitors throughout the hospital.
- Answered incoming calls and requests in a professional manner.
- Collaborated with hospital staff and doctors to ensure safety of patients and to create a comforting atmosphere.
- Scheduled patient transportation and dealt with deliveries to hospital staff.
- Gathered and maintained patient records in accordance with HIPAA regulations.
Education
Bachelor of Science - Biological Sciences
UC Santa Barbara
Santa Barbara, CA06.2026
High School Diploma -
Whittier High School
Whittier, CA06.2022
Skills
- Office Management
- Administrative Support
- Data Entry/Analysis
- Problem Solving
- Scheduling
- Multitasking
- Verbal and written communication
- Call answering and routing
Timeline
Community Assistant
Tropicana Student Housing
04.2025 - Current
Academic Lab Experience
UC Santa Barbara
01.2023 - Current
Front Desk Receptionist
City Triangles
06.2022 - 09.2022
Front Desk Receptionist Volunteer
PIH Health Hospital
06.2021 - 09.2022
High School Diploma -
Whittier High School
Bachelor of Science - Biological Sciences
UC Santa Barbara