Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Rochon Sophia

Gatineau,QC

Summary

Compassionate Personal Support Worker with extensive experience at Carveth Care Centre, skilled in mobility assistance and dementia care. Proven ability to enhance patient comfort and wellbeing through empathetic communication and crisis intervention. Committed to fostering trust-based relationships, ensuring high-quality care, and promoting independence among clients.

Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Support Worker

Carveth Care Centre
04.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Provided safe mobility support to help patients move around personal and public spaces.

Cashier

A&W
01.2025 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Personal Support Worker

Carveth Care Centre
06.2024 - 09.2024
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Documented vitals, behaviors, and medications in client medical records.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Personal Support Worker

The Fox Run By The River Retirement
11.2023 - 04.2024
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.

Server

The Fox Run By The River Retirement Home
05.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Cashier

ONroute
04.2019 - 09.2021
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Addressed customer needs and made product recommendations to increase sales.

Team Member

Tim Hortons
04.2019 - 09.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.

Education

Diploma - Nursing

St. Lawrence College
Cornwall, ON
09-2026

Certificate - Pre-Health To Advanced Dipolmas

St.Lawrence College
Brockville, ON
06-2022

High School Diploma -

St.Mary's Catholic Highschool
Brockville, ON
06-2021

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Patient care
  • Crisis intervention
  • Toileting assistance
  • Fall prevention
  • First aid and safety
  • ADL assistance
  • PPE usage
  • End-of-life care

Languages

English
Full Professional

Certification

GPA

CPR/BLS

Interests

  • Knitting and Crocheting
  • I enjoy cooking for friends and family gatherings
  • Animal Care
  • Camping

Timeline

Personal Support Worker

Carveth Care Centre
04.2025 - Current

Cashier

A&W
01.2025 - 03.2025

Personal Support Worker

Carveth Care Centre
06.2024 - 09.2024

Personal Support Worker

The Fox Run By The River Retirement
11.2023 - 04.2024

Server

The Fox Run By The River Retirement Home
05.2022 - 09.2022

Cashier

ONroute
04.2019 - 09.2021

Team Member

Tim Hortons
04.2019 - 09.2021

Diploma - Nursing

St. Lawrence College

Certificate - Pre-Health To Advanced Dipolmas

St.Lawrence College

High School Diploma -

St.Mary's Catholic Highschool

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Rochon Sophia