Sophia Ritchie
Toronto,ON
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities. Keeps clinic running at peak efficiency, quality and performance. Excellent communication and coordination skills. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
24
24
years of professional experience
Work History
Nurse Manager
MCI The Doctor's Office -Well Health Medical
08.2008 - 07.2025
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Delivered medications via oral, and intramuscular injections, monitoring responses to address new concerns.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Performed routine wound care and dressing changes.
- Prepared and sanitized rooms before surgical/medical procedures and assisted physicians during operations with medical equipment.
- Strictly protected confidentiality of all information related to patient care activities.
- Evaluated charting procedures for adherence to best practices.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Coordinated interdisciplinary team meetings to address patient needs effectively.
- Streamlined scheduling processes, optimizing nurse assignments for maximum coverage.
- Oversaw nursing staff to ensure high-quality patient care and compliance with healthcare regulations.
- Developed and implemented patient care protocols to improve operational efficiency and outcomes.
- Updated patients charts using EMR, CIS and Accuro.
- Worked at least 16hrs per month as floor nurse to maintain clinical proficiency
Medical Office Administrator
MCI The Doctor's Office
09.2001 - 08.2008
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Managed appointments, registrations and patient relations in busy walk in clinic.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Trained all new employees on records management system.
- Accurately collected personal, billing and medical details for patients.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Coordinated luncheons with Pharmaceutical Representatives.
- Supervised and guided new employees on office procedures and responded quickly to questions, which improved understanding of job responsibilities.
- Managed patient scheduling using electronic health record systems to enhance appointment efficiency.
- Processed insurance claims, ensuring compliance with industry regulations and improving reimbursement accuracy.
Education
Nursing
George Brown College
Toronto, ONMedical Office Administration
George Brown College
Toronto, ONSkills
- Staff Leadership
- Direct Patient Care
- Efficient with EMR systems CIS, and Accuro
- Scheduling optimization using Payworks and ADP
- Quality assurance
- Seasoned in medical clinical procedures
- Training and mentoring
- Drug inventory management
- Hiring and recruitment
Timeline
Nurse Manager
MCI The Doctor's Office -Well Health Medical
08.2008 - 07.2025
Medical Office Administrator
MCI The Doctor's Office
09.2001 - 08.2008
Nursing
George Brown College
Medical Office Administration
George Brown College