Sophia Bravo
Orange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Car Wash Attendant
Orange Express Car Wash
2024.10 - 2025.01
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted customers with service selection, providing knowledgeable recommendations for optimal care.
- Inspected vehicles pre- and post-wash to identify potential issues or additional services needed.
- Collaborated with team members to streamline workflows, improving service speed and customer satisfaction.
PHYSICAL THERAPY AIDE
Back In Motion Physical Therapy
2023.10 - 2024.07
- Educated patients on how to properly perform home exercises as instructed by the physical therapist.
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
FIBER OPTIC TECHNICIAN
Butler America Telecom LLC
2023.05 - 2023.09
- Performed maintenance on fiber optic networks.
- Built out new fiber runs for customer connections.
- Identified issues with existing cable plants using OTDRs.
PRINT TECHNICIAN
Artbeats Studios
2022.09 - 2022.12
- Aligned printed pictures to the assigned metal.
- Burn the printed image onto the metal.
- Resolved technical issues with hardware or software related to printing operations.
PHYSICAL THERAPY AIDE
Anderson Physical Therapy
2022.04 - 2022.06
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
- Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
FRONT DESK RECEPTIONIST
Baymont Inn & Suit Hotel
2021.04 - 2022.01
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
COUNTER HELP/ PIC
Panda Express
2020.02 - 2021.04
- Greeted customers and provided excellent customer service.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
Education
High School Diploma - undefined
North State Independence High School
Redding, CA06.2020
Skills
- Safety Procedures
- Customer communications
- Filing paperwork
- HIPAA Requirements
- Office Organization
- Cash Handling
Timeline
Car Wash Attendant
Orange Express Car Wash
2024.10 - 2025.01
PHYSICAL THERAPY AIDE
Back In Motion Physical Therapy
2023.10 - 2024.07
FIBER OPTIC TECHNICIAN
Butler America Telecom LLC
2023.05 - 2023.09
PRINT TECHNICIAN
Artbeats Studios
2022.09 - 2022.12
PHYSICAL THERAPY AIDE
Anderson Physical Therapy
2022.04 - 2022.06
FRONT DESK RECEPTIONIST
Baymont Inn & Suit Hotel
2021.04 - 2022.01
COUNTER HELP/ PIC
Panda Express
2020.02 - 2021.04
High School Diploma - undefined
North State Independence High School