Sophia Bravo
Orange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Car Wash Attendant
Orange Express Car Wash
Orange, CA
10.2024 - 01.2025
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Assisted customers with service selection, providing knowledgeable recommendations for optimal care.
- Inspected vehicles pre- and post-wash to identify potential issues or additional services needed.
- Collaborated with team members to streamline workflows, improving service speed and customer satisfaction.
PHYSICAL THERAPY AIDE
Back In Motion Physical Therapy
Yorba Linda, California
10.2023 - 07.2024
- Educated patients on how to properly perform home exercises as instructed by the physical therapist.
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
FIBER OPTIC TECHNICIAN
Butler America Telecom LLC
Fullerton, California
05.2023 - 09.2023
- Performed maintenance on fiber optic networks.
- Built out new fiber runs for customer connections.
- Identified issues with existing cable plants using OTDRs.
PRINT TECHNICIAN
Artbeats Studios
Irvine, California
09.2022 - 12.2022
- Aligned printed pictures to the assigned metal.
- Burn the printed image onto the metal.
- Resolved technical issues with hardware or software related to printing operations.
PHYSICAL THERAPY AIDE
Anderson Physical Therapy
Anderson, California
04.2022 - 06.2022
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
- Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
FRONT DESK RECEPTIONIST
Baymont Inn & Suit Hotel
Anderson, CA
04.2021 - 01.2022
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Handled sensitive information in a confidential manner.
COUNTER HELP/ PIC
Panda Express
Anderson, California
02.2020 - 04.2021
- Greeted customers and provided excellent customer service.
- Demonstrated ability to handle multiple tasks simultaneously in a fast paced environment.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
Education
High School Diploma - undefined
North State Independence High School
Redding, CA06.2020
Skills
- Safety Procedures
- Customer communications
- Filing paperwork
- HIPAA Requirements
- Office Organization
- Cash Handling
Timeline
Car Wash Attendant
Orange Express Car Wash
10.2024 - 01.2025
PHYSICAL THERAPY AIDE
Back In Motion Physical Therapy
10.2023 - 07.2024
FIBER OPTIC TECHNICIAN
Butler America Telecom LLC
05.2023 - 09.2023
PRINT TECHNICIAN
Artbeats Studios
09.2022 - 12.2022
PHYSICAL THERAPY AIDE
Anderson Physical Therapy
04.2022 - 06.2022
FRONT DESK RECEPTIONIST
Baymont Inn & Suit Hotel
04.2021 - 01.2022
COUNTER HELP/ PIC
Panda Express
02.2020 - 04.2021
High School Diploma - undefined
North State Independence High School