Sophia Rangel
Pomona
Summary
Dynamic and results-driven professional with extensive experience in customer service and loss prevention at Nordstrom. Proven ability in cash handling and guest engagement, consistently enhancing customer satisfaction. Recognized for attention to detail and effective collaboration, contributing to improved sales performance and operational efficiency.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
El Torito Restaurants
Ontario, CA
03.2019 - Current
- Provided exceptional customer service, ensuring satisfaction and addressing guest inquiries promptly.
- Managed multiple tables, maintaining efficiency during high-volume dining periods.
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
- Assisted in inventory management by tracking supplies and communicating needs to management effectively.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Loss Prevention Officer
Nordstrom
Santa Monica, CA
07.2017 - 08.2019
- Monitored store premises to identify suspicious activities and prevent theft.
- Collaborated with management to develop loss prevention strategies and training programs.
- Conducted regular audits of inventory and security systems for accuracy and compliance.
- Investigated incidents of theft, gathering evidence and preparing reports for law enforcement.
Sales Associate
Macy's
Culver City, CA
03.2016 - 04.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Monitored inventory levels, performing regular stock checks to minimize shortages and overstock situations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Analyzed sales trends to recommend merchandise adjustments that align with customer preferences.
Sales Associate
Target
Culver City, CA
08.2013 - 03.2016
- Assisted guest with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring product displays were visually appealing and fully stocked.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to execute promotional events and boost sales performance.
Education
High School Diploma -
Orthopedic Medical Magnet High School
Los Angeles, CASkills
- Cash handling
- Memory retention
- Guest engagement
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
El Torito Restaurants
03.2019 - Current
Loss Prevention Officer
Nordstrom
07.2017 - 08.2019
Sales Associate
Macy's
03.2016 - 04.2018
Sales Associate
Target
08.2013 - 03.2016
High School Diploma -
Orthopedic Medical Magnet High School