Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Ramirez

Sacramento

Summary

Proven leader and effective communicator as a Shift Lead at Mr. Pickles Sandwich Shop, where I enhanced team performance and customer satisfaction. Skilled in employee training and workplace safety, I significantly improved service quality, ensuring operational excellence and a positive environment.

With focus on strong leadership and effective communication skills; I am eager to learn and grow in new environments.

Overview

5
5
years of professional experience

Work History

Shift Lead/Sandwich Maker

Mr.Pickles Sandwich Shop
07.2020 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Education

Associate of Arts - Dental Hygiene

Sacramento City College
Sacramento, CA
01-2027

High School Diploma -

NP3 High School
Sacramento, CA
05-2022

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation

Timeline

Shift Lead/Sandwich Maker

Mr.Pickles Sandwich Shop
07.2020 - Current

Associate of Arts - Dental Hygiene

Sacramento City College

High School Diploma -

NP3 High School

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Sophia Ramirez