Sophia Qureshi
Chatham,ON
Summary
Highly skilled case manager with experience in efficiently managing large caseloads and delivering high-quality care. Thrives in high-pressure environments and excels at recommending effective resources and courses of action to meet the unique needs of each patient, ultimately restoring them to their optimal quality of life.
Overview
21
21
years of professional experience
Work History
Bilingual Case Manager
Bayshore Healthcare
03.2022 - Current
- Complete outbound and inbound calls to patients, HCPs and other key players to support patients through their treatment journey
- Ensure thorough and professional documentation for private and provincial insurance.
- Proactively offer counseling, advocacy and assistance for patients
- Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, the client and clinics
- Report and document Adverse Events as per Pharmacovigilance requirements
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project
- Ensure efficient navigation of language barriers while achieving client goals.
Bilingual Contact Center Rep II
TD Bank Insurance
09.2021 - 03.2022
- Handled inbound calls in French and English efficiently.
- Coordinated with clients to support various departmental needs.
- Provided clients with policy details for credit products.
- Identified and resolved complex problems through thorough data analysis.
- Fostered a supportive environment for resolving client issues.
Operations Manager
Fast Transportation Inc.
01.2014 - 01.2017
- Ensured timely processing of accounts receivable.
- Recognized operational flaws and propose better methods.
- Oversee daily dispatch tasks.
- Managed inbound call communications proficiently.
Office Administrator
BEZ Logistic Inc
01.2008 - 07.2008
- Ensured consistent contact with transportation providers.
- Addressed and resolved call-related deficiencies.
- Analyzed data to address administrative issues.
- Drafted necessary paperwork promptly.
Staff Nurse/Nurse's Aid
Chateau Westmount
10.2003 - 01.2007
- Supported clients in maintaining daily routines.
- Ensured proper layout and support for mealtimes.
- Collaborated in a team setting to enhance the quality of care provided.
Volunteer/Course Coordinator
Al Huda Institute
02.2021 - Current
- Manage preparation of course materials.
- Supervise all preparations for the course, including setup and breakdown of classrooms and equipment
- Ensure current instructor status of all course materials and facilitate their teaching syllabus
- Deliver course content in a clear and impactful manner.
- Communicate in a clear and courteous manner with a diverse group of course participants and faculty
Volunteer/Assistant Teacher
Al Huda Institute
09.2019 - 12.2020
- Facilitated academic improvements with encouragement and assistance.
- Built strong connections by regularly communicating.
- Performed specified team responsibilities.
- Scheduled and planned events for teams.
- Facilitated teamwork to optimize educational experiences for students.
Education
Associate of Science - Nursing
John Abbott College
Sainte-Anne-de-Bellevue, None05-2007
High School Diploma -
Lauren Hill Academy
Saint-Laurent, QC06-2003
Skills
- Ethical practice
- Multilingual communication
Languages
English
Native or Bilingual
French
Full Professional
Urdu
Native or Bilingual
Timeline
Bilingual Case Manager
Bayshore Healthcare
03.2022 - Current
Bilingual Contact Center Rep II
TD Bank Insurance
09.2021 - 03.2022
Volunteer/Course Coordinator
Al Huda Institute
02.2021 - Current
Volunteer/Assistant Teacher
Al Huda Institute
09.2019 - 12.2020
Operations Manager
Fast Transportation Inc.
01.2014 - 01.2017
Office Administrator
BEZ Logistic Inc
01.2008 - 07.2008
Staff Nurse/Nurse's Aid
Chateau Westmount
10.2003 - 01.2007
Associate of Science - Nursing
John Abbott College
High School Diploma -
Lauren Hill Academy
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