Summary
Overview
Work History
Education
Skills
Timeline
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SOPHIA PUVANENDRAN

Stouffville

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Office Manager

Orchid Family Medical
04.2024 - Current
  • Provided the requested patient records to the insurance companies in accordance with all applicable privacy and confidentiality guidelines, including HIPAA regulations, ensuring full compliance with legal and ethical standards
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit
  • Improved patient satisfaction by implementing efficient scheduling and appointment management systems
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks

Server

King of Wings
03.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Patient Coordinator

PinPoint Health
01.2023 - 04.2024
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols to provide accurate information and assistance to patients

Customer Service Representative

MNP
11.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information

Customer Service Representative

Walmart
11.2018 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information

Education

Bachelor of Business Administration - Information Systems

Trent University
Oshawa, ON
04.2027

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Administrative support

Timeline

Office Manager

Orchid Family Medical
04.2024 - Current

Server

King of Wings
03.2023 - 01.2025

Patient Coordinator

PinPoint Health
01.2023 - 04.2024

Customer Service Representative

MNP
11.2021 - 11.2022

Customer Service Representative

Walmart
11.2018 - 11.2020

Bachelor of Business Administration - Information Systems

Trent University

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SOPHIA PUVANENDRAN