Sophia Puvanendran
Stouffville ,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
Orchid Family Medical
04.2024 - Current
- Provided the requested patient records to the insurance companies in accordance with all applicable privacy and confidentiality guidelines, including HIPAA regulations, ensuring full compliance with legal and ethical standards.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Patient Coordinator
PinPoint Health
01.2023 - 04.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Customer Service Representative
Walmart
11.2018 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology
Trent University
Oshawa, ON04-2027
Bachelor of Health Administration -
Ontario Tech University
Oshawa, ON04-2023
Skills
- Office Management
- Customer Service
- Administrative Support
- Medical terminology and equipment
- Patient Scheduling Management
- Team Leadership
Timeline
Office Manager
Orchid Family Medical
04.2024 - Current
Patient Coordinator
PinPoint Health
01.2023 - 04.2024
Customer Service Representative
Walmart
11.2018 - 11.2020
Bachelor of Science - Biology
Trent University
Bachelor of Health Administration -
Ontario Tech University
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