Sophia Pstiga
Toronto,ON
Summary
Public relations student with over nine years of experience in customer service, spanning retail and hospitality. Proven track record in managing online presence, crafting compelling narratives, and ensuring client satisfaction. With a passion for storytelling, seeking an internship to graduate and continue to develop public relations skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communications Coordinator
No Neon Records
09.2023 - Current
- Oversee the label's online presence and promotional efforts.
- Responsibilities include crafting social media posts, drafting promotional emails, and creating bios for artists and songs.
- Enhance discoverability by optimizing meta tags and descriptions for online content.
- Attend events to offer onsite support and act as a partnership liaison.
Receptionist
Capital Barber Shop
05.2023 - Current
- Greet and tend to clients.
- Manage bookings and handle administrative tasks such as answering phone calls, replying to emails, updating appointments, processing transactions, and ordering shop supplies.
- Take videos and pictures for the shop's Instagram account.
- Keep the shop clean and organized.
Server
St. Louis Bar & Grill
04.2022 - 09.2022
- Provided exceptional dining service during the busy season.
- Ensured guest satisfaction in a fast-paced environment.
- Managed 6+ tables with precise order-taking and prompt delivery of food and beverages.
- Worked closely with servers and kitchen staff to optimize service efficiency.
- Proficiently handled transactions and operated POS system.
- Maintained in-depth menu knowledge, resolved customer issues, and accommodated special requests emphasizing customer satisfaction.
Sales Associate (Health & Beauty)
Healthy Planet
04.2020 - 09.2021
- Managed store returns, exchanges, and refunds.
- Trained staff on new HABA products.
- Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Public Relations
Algonquin College
Ottawa, ON08.2024
Skills
- Detail Oriented
- Organized
- Written Communication Skills
- Drafting Press Releases
- Interpersonal Skills
- Media Relations
- Social Media Marketing
- Proficient in Microsoft Suites and Adobe
- Ability to Multitask
- Ability to Work Under Pressure
- Customer Service
Certification
- Hootsuite Certification
- Smart Serve
Timeline
Communications Coordinator
No Neon Records
09.2023 - Current
Receptionist
Capital Barber Shop
05.2023 - Current
Server
St. Louis Bar & Grill
04.2022 - 09.2022
Sales Associate (Health & Beauty)
Healthy Planet
04.2020 - 09.2021
Public Relations
Algonquin College
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