Sophia Pollock
Grosse Pointe Shores ,MI
Summary
Driven and self-motivated professional with a strong work ethic and exceptional customer service skills. Excelled in roles requiring the ability to manage multiple tasks efficiently and foster meaningful customer relationships. Demonstrated sales proficiency and organizational capabilities, significantly contributing to operational success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Windsor Fulfillment
11.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Budtender
The Jade Room
06.2023 - 11.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Managed efficient cash register operations.
Catering Assistant
Three Sisters Catering
09.2022 - 06.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Coordinated closely with other staff members during events for smooth service delivery.
Server
First Watch
08.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Art
Saddleback College
Mission Viejo, CA06.2020
Skills
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Patience and Empathy
- Sales proficiency
- Strong Work Ethic
- Exceptional customer service
Timeline
Warehouse Worker
Windsor Fulfillment
11.2023 - 04.2024
Budtender
The Jade Room
06.2023 - 11.2023
Catering Assistant
Three Sisters Catering
09.2022 - 06.2023
Server
First Watch
08.2022 - 06.2023
Associate of Arts - Art
Saddleback College
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