Sophia Pelletier
Summary
Dedicated and versatile professional with a diverse background in customer service, sales, and dietary assistance. Proven track record of enhancing customer experiences in various settings, including restaurants, retirement homes, retail, and tech sales. Adept at fostering strong client relationships, boosting sales, and ensuring operational excellence. Known for excellent communication skills, attention to detail, and the ability to adapt and thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Midcom Communications
10.2023 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Dietary Aide
Owen Sound Gardens Retirement Residence
06.2022 - 08.2023
- Prepared trays or snacks for group events
- Assisted handicapped residents with feeding activities
- Monitored patients eating habits and reported problems with chewing, swallowing or loss of appetite.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted with serving or delivering meals to support high-volume meal periods
Cashier
Value Village
12.2021 - 06.2022
- Provided information to customers on products or services
- Stocked store shelves and end-caps with merchandise
- Engaged customers in pleasant conversation while completing cash register transactions
- Bagged, boxed, or wrapped products for customers.
Dietary Aide
Kelso Villa/ Levante Living
04.2021 - 10.2021
- Responsible for helping prepare and serve food as well as dishwashing
- Supported dining room set up with table arrangements, place settings and linens.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Education
Ontario College Diploma - Business
Seneca Polytechnic
Online04.2026
High School Diploma -
Saint Mary's High School
Owen Sound, ON06.2023
Skills
- Server training
- POS Operation
- Customer Service
- Cleaning and sanitizing
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Reliable and punctual
- Technical Support
Languages
French
Native or Bilingual
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Midcom Communications
10.2023 - Current
Dietary Aide
Owen Sound Gardens Retirement Residence
06.2022 - 08.2023
Cashier
Value Village
12.2021 - 06.2022
Dietary Aide
Kelso Villa/ Levante Living
04.2021 - 10.2021
Ontario College Diploma - Business
Seneca Polytechnic
High School Diploma -
Saint Mary's High School
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