Sophia Pastrana
Lake Elsinore
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Fast Food Associate
IN-N-OUT
Lake Elsinore
01.2024 - Current
- Provided excellent customer service by accurately taking orders, handling payments, and ensuring positive dining experiences for every guest.
- I maintained a clean and organized workspace, both in the dining area and behind the counter, following company health and safety standards.
- Assisted with food preparation, including preparing fries and restocking supplies during peak shifts to maintain service flow.
- Collaborated with coworkers to maintain smooth operations, enhancing team efficiency and customer satisfaction.
- Through this position, I developed strong communication skills, attention to detail, and the ability to perform well in a fast-paced environment.
Retail Associate
ZUMIEZ
Mission Viejo
06.2023 - 06.2024
- Provided exceptional customer service by greeting customers, assisting in product selection that matched their style, and offering personalized recommendations to enhance shopping experience.
- Maintained up-to-date knowledge of fashion trends and product lines to assist shoppers and contribute to increased sales.
- Processed transactions accurately, handled returns and exchanges, and met daily sales goals.
- Organized store by restocking merchandise, creating appealing displays, and ensuring clean, inviting sales floor to enhance customer experience.
- This role strengthened my communication skills, sales techniques, and ability to work effectively in a fast-paced, team-oriented retail environment.
JANITOR
EDGAR JANITORIAL SERVICES
10.2022 - 2024
- Working within my father's janitorial company, I have learned how to maintain a clean work environment, work and still be efficient in a crowded environment and also communicate with others.
- Managed time effectively during downtime to maintain productivity.
Education
Associate of Science -
SADDLEBACK COMMUNITY COLLEGE
04-2026
Phleb Tech I license -
US COLLEGES
RIVERSIDE04-2025
High School Diploma -
CAPISTRANO VALLEY HIGH SCHOOL
06-2023
Skills
- Order accuracy assurance
- Inventory management
- Sales techniques
- Customer service
- Computer and POS system literacy
- Bilingual (spanish-english)
- Listening and comprehension
Certification
Certified Phlebotomy Technician 1
Timeline
Fast Food Associate
IN-N-OUT
01.2024 - Current
Retail Associate
ZUMIEZ
06.2023 - 06.2024
JANITOR
EDGAR JANITORIAL SERVICES
10.2022 - 2024
Associate of Science -
SADDLEBACK COMMUNITY COLLEGE
Phleb Tech I license -
US COLLEGES
High School Diploma -
CAPISTRANO VALLEY HIGH SCHOOL