Sophia Ortiz
San Francisco
Summary
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
11
11
years of professional experience
Work History
Security Officer/Receptionist Administrator
Execushield
01.2018 - 10.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintaining accurate and organized records, databases,and files including data entry tasks.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answering phone calls and emails.
- Scheduling meetings and appointments.
- Make and issue employee badges.
Assistant Manager
The UPS Store
01.2017 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Handled phone calls,and emails.
- Managed schedule,and meetings.
Delivery Specialist/Sales Associate Supervisor
Serramonte Ford
01.2013 - 11.2016
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
- Managed calls,and emails.
Education
High School Diploma -
Downtown High
San Francisco, CA06-2010
Skills
- Customer service
- Data entry
- Computer skills
- File organization
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
- Office management
- Database entry
- Scheduling and calendar management
- Professional and mature
- Invoice processing
- Event coordination
- Confidential document control
- Meeting planning
- Guard card
Languages
English
Timeline
Security Officer/Receptionist Administrator
Execushield
01.2018 - 10.2023
Assistant Manager
The UPS Store
01.2017 - 10.2023
Delivery Specialist/Sales Associate Supervisor
Serramonte Ford
01.2013 - 11.2016
High School Diploma -
Downtown High
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