Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Olisa

Calgary,AB

Summary

Resourceful Administrative/Property Service Coordinator with 9-year history of serving clients in a Facilities industry. Fluent in English and technically proficient in a variety of software applications, including MS Office, Sharepoint and Realsuite. Organized multi-tasker adept at meeting deadlines and thriving on working on numerous concurrent tasks and client requests.

Overview

16
16
years of professional experience

Work History

Property Services Coordinator

BGIS
Calgary, Alberta
01.2018 - Current
  • Establishes, maintains working relationships with Clients and service providers.
  • Process service requests received by telephone, e-mail and personal visits and maintain a database of such requests to meet reporting and analysis requirements.
  • Oversee maintenance and repairs while managing onsite and offsite staff, suppliers, vendors, and tenants
  • Ensures contractual services are issued against corresponding purchase order and on demand services issued to work order.
  • Details work deliverables and requests quotes from service providers/vendors as required.
  • Fill out forms as required for various departments – such as Request for quotation, building advisories, Authorities having jurisdiction (Intelex) etc.
  • Evaluates monthly Preventative Maintenance work orders, ensures they are dispatched properly, scheduled and completed before month end.
  • Administers and monitors service contracts including cleaning and reviews vendor/contractor performance.
  • Prepares and communicates Purchase orders to managers and suppliers; receives same for payment approval for works completed at the correct cost.
  • Prepares, publishes tenders as required and ensures all work orders are scheduled and completed on time.
  • Ensures all applicable documentation to work orders are uploaded for reporting and auditing purposes
  • Coordinates with contractors and building technicians to ensure proper work order and procurement processes are followed.
  • Works with the Client/Tenant Organizations to ensure continued communication from BMP process to operational/project activities and issues. Addresses all concerns and ensures an integrated approach with all parties.
  • Review, investigates problem invoices and report findings to Management in a timely manner; follows up with contractors to ensure accuracy of invoicing and ensures proper billing procedures are followed.
  • Appraise demand work orders to determine if billable or non-billable.
  • Make ready accurate information and various reports for Finance and Management as requested

Administrative Assistant & Receptionist

BGIS
Calgary, Alberta
10.2014 - 07.2018
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
  • Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence
  • Conducted research using various media sources to obtain relevant data for staff requirements
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers
  • Effectively maintained compliant reporting of financial and operational data to ensure proper records maintenance and timely responses to clients
  • Recognized for Leadership, Exceptional Customer Service, and Team Contributions in the 2016 Year End Report.

VP Student Life

Student Association of Bow Valley College
Calgary, Alberta
03.2012 - 06.2014
  • Strategized and implemented methods for streamlining processes, controlling costs, and modernizing operations
  • Planned, administered, and controlled budgets to maintain accurate financial records and produce financial reports for events
  • Worked successfully with the college Executives to accomplish goals and address issues related to Student Life and services
  • Created Time Plan for Events, established Budget, Location, Theme, Publicity, Meals, and refreshment annually for Student Life.

Administrative Assistant & Freight Coordinator

Franklisa Nigeria Ltd.
Apapa, Lagos
03.2008 - 06.2010
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
  • Negotiated and secured permits for freight forwarding while collaborating with various clients and government agencies
  • Ensured accurate database entry through consistent maintenance of client accounts and details
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.

Education

Business Administration in Finance -

Bow Valley College
06.2014

Bachelor of Arts in Theatre Arts -

University of Lagos

Skills

  • Flexible and versatile to evolving conditions
  • Client & Relationship Management
  • Office & Communications Management
  • Operations Management
  • Collaborative Teamwork
  • Computer skills, MS Office, Sharepoint & Realsuite

Timeline

Property Services Coordinator

BGIS
01.2018 - Current

Administrative Assistant & Receptionist

BGIS
10.2014 - 07.2018

VP Student Life

Student Association of Bow Valley College
03.2012 - 06.2014

Administrative Assistant & Freight Coordinator

Franklisa Nigeria Ltd.
03.2008 - 06.2010

Business Administration in Finance -

Bow Valley College

Bachelor of Arts in Theatre Arts -

University of Lagos

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Sophia Olisa