Sophia Nazari
Toronto,ON
Summary
Operations and administrative lead with 5 years of experience. Focused on managing day to day operations, logistics and event planning. Flexible and experienced communicator focused on enhancing business management processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Manager
Manage An Airbnb Property
04.2022 - Current
- Property Listing, Optimization, Pricing and Revenue Management
- Reservations and Bookings
- Guest Communications and Support
- Property Maintenance, tracking key performance indicators (KPIs), and staying informed about local regulations
- Keeping up-to-date with industry trends, and new features or policies implemented by Airbnb
Financial Crimes Operations Coordinator
RBC
09.2021 - 09.2022
- Subject matter expert & managed the operations of 700+ Financial Crimes employees.
- Led onboarding and offboarding and successfully implemented new strategies and resources to enhance the onboarding experience.
- Ran Return to Premises and employee engagement initiatives, including event organization, planned logistics and technology handling.
- Reporting – tracked employee movement, report variances in BCM system, created a documentation strategy to facilitate cross-functional communication.
- Hosted AML Program Management monthly departmental meetings.
National Business Operations Coordinator
Save Max International
03.2021 - 07.2021
- Supported the Director of Franchise Operations & Hiring in identifying operations and service improvement opportunities, activity management and administrative tasks
- Supported franchise owners with onboarding, orientation initiatives, tracking franchise progression and preparing ongoing sales, hiring and franchise reports
- Executed franchise meetings, events and new grand openings
- Coordinated with RECO & RBC regarding brokerage registration and account creation
- Prepared professional presentations and met with executives to present franchise updates & opportunities
- Partnered with the marketing team for press releases, promotional material & campaigns
Operations Manager
Natural Beauty Salon and Spa
01.2019 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Insurance Associate
Toyota Credit Canada
01.2019 - 05.2020
- Managed insurance for 2000+ customer accounts
- Collaborated with insurance team to review and update client’s policy information
- Analyzed accounts to verify information accuracy and contract requirement standards
- Exemplary customer service towards clients in providing requirement clarification
- Communicated with insurance companies & agents to ensure insurance standards were being met or adjusted appropriately
- Aided other departments regarding claims, inquiries, and repossessions
- Trained new associates
- Insurance lead for monthly meetings to improve processes and productivity.
Consultant
Wanderlust Hostel
12.2017 - 04.2018
- Assisted the start-up hostel with its operations - became the highest rated hostel in Punta Del Diablo.
Manager
Dairy Queen
03.2013 - 11.2015
- Trained new employees and managed staff with the goal of strengthening team dynamics
- Employed effective leadership skills & proactive measures to ensure the operations ran smoothly.
Education
Real Estate Salesperson -
Humber College
Toronto, ON2024
Bachelor of Commerce - Specialized Honours Management
York University
Toronto, ON2017
Bachelor of Commerce -
Western Sydney University
2016
Skills
- Advanced Excel (Pivot tables), Visio, Adobe, PowerPoint
- Project Management
- Event Planning and Implementation
- Onboarding and Training New Staff
- Stakeholder Communication
- Meeting Facilitation
- Problem Solving
- English, Proficient Farsi and Intermediate Spanish
Certification
Fire Warden & CPR, First Aid Certified.
Additional Information
• RBC Financial Crimes Social Committee representative.
• Toyota’s United Way Campaign Representative.
Timeline
Property Manager
Manage An Airbnb Property
04.2022 - Current
Financial Crimes Operations Coordinator
RBC
09.2021 - 09.2022
National Business Operations Coordinator
Save Max International
03.2021 - 07.2021
Operations Manager
Natural Beauty Salon and Spa
01.2019 - 03.2021
Insurance Associate
Toyota Credit Canada
01.2019 - 05.2020
Consultant
Wanderlust Hostel
12.2017 - 04.2018
Manager
Dairy Queen
03.2013 - 11.2015
Real Estate Salesperson -
Humber College
Bachelor of Commerce - Specialized Honours Management
York University
Bachelor of Commerce -
Western Sydney University
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