Sophia Musoke
Fresno
Summary
Detail-oriented professional with strong negotiation skills and a goal-oriented mindset. Experienced in managing billing inquiries and coordinating communication to enhance student account accuracy and compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Accounts Representative
Institute of Technology
Clovis, CA
12.2024 - Current
- Facilitated student account inquiries, providing timely support and information on financial aid options.
- Managed billing inquiries, ensuring accuracy and compliance with institutional policies.
- Assisted in maintaining student account records
- Coordinated communication between students and financial aid offices to resolve account discrepancies effectively.
- Ensured accurate billing by diligently reviewing student account information and promptly addressing discrepancies.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Administrative Assistant
Fresno EOC Liheap Dept
Fresno, CA
07.2023 - 08.2024
- Maintained accurate records of client interactions and service requests in departmental databases.
- Assisted in the preparation of reports and documentation for program evaluations and audits.
- Streamlined office processes by implementing new filing systems, enhancing data retrieval efficiency.
- Phone Operations, file requests, daily mail pickup and drop off
Secretary, Dispatcher, Accounting
Master Mobile Mechanics
San Leandro, CA
12.2020 - 07.2023
- Managed scheduling for mobile mechanic appointments, optimizing daily operations.
- Coordinated communication between technicians and clients to ensure service clarity.
- Maintained accurate records of service requests and customer interactions.
- Assisted in invoicing and payment processing, enhancing financial accuracy.
- Facilitated inventory management by tracking supplies and ordering necessary parts promptly.
- Scheduled appointments and conducted follow-up calls to clients.
Escrow Assistant
Fidelity National Title Insurance Company
Alameda, CA
04.2019 - 11.2020
- Managed preparation and review of escrow documents for accuracy and compliance.
- Coordinated communication between clients, agents, and lenders to facilitate smooth transactions.
- Assisted in resolving title issues through diligent research and documentation analysis.
- Assisted Escrow Officer in closing 50-70 escrows a month
- Can perform all escrow functions
Escrow Officer
Elite Escrow
Brentwood, CA
10.2016 - 08.2018
- Managed escrow transactions from initiation to closing, ensuring compliance with legal standards.
- Coordinated communication between clients, lenders, and real estate agents to facilitate smooth transactions.
- Reviewed and prepared closing documents for accuracy and completeness prior to finalization.
- Conducted thorough title searches to identify potential issues affecting property transfer.
- Closed 10-20 Escrows per month solo
Education
High School Diploma -
Madison Falls Online
Online06-2003
Skills
- Goal-oriented mindset
- Strong negotiation
- Professionalism and etiquette
- Client retention strategies
- Time management
- Attention to detail
- Multitasking
- Updating customer accounts
Certification
- Professional Development Training
- Collections
- Audit Ready Files
- Default Prevention
Timeline
Student Accounts Representative
Institute of Technology
12.2024 - Current
Administrative Assistant
Fresno EOC Liheap Dept
07.2023 - 08.2024
Secretary, Dispatcher, Accounting
Master Mobile Mechanics
12.2020 - 07.2023
Escrow Assistant
Fidelity National Title Insurance Company
04.2019 - 11.2020
Escrow Officer
Elite Escrow
10.2016 - 08.2018
High School Diploma -
Madison Falls Online