Sophia Muller
Ottawa,Ontario
Summary
A passionate privacy professional with a decade of privacy experience both as a practitioner and consultant. Sophia's in-depth knowledge of privacy regulations, and proven ability to deliver effective privacy solutions make her an invaluable asset to organizations seeking expert guidance in privacy, risk management and compliance.
Specializing in privacy program development and implementation for the Federally Regulated Private Sector and Crown Corporations, Sophia is a passionate advocate of Privacy by Design. Her previous tenure in the financial services industry allowed her to collaborate closely with business and compliance stakeholders, employing a risk-based approach to develop practical privacy solutions that meet legal requirements, business needs, and regulatory expectations. Sophia's expertise extends to the development and implementation of policies and procedures that support compliance and align with business objectives. She has successfully led the expansion of privacy training programs fostering understanding, awareness, and collaboration across the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder and Principal Consultant
Nomos Consulting
10.2022 - Current
- Established a successful business by identifying market needs and developing innovative solutions.
- Assisted clients in navigating complex regulatory landscapes, enabling them to achieve full compliance with applicable laws.
- Enhanced client privacy by conducting thorough risk assessments and implementing tailored solutions.
- Developed comprehensive privacy policies for clients, resulting in increased data protection and regulatory compliance.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Delivered customized training programs for clients' employees, raising awareness about the importance of data privacy and best practices.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
Senior Manager
KPMG Canada
10.2021 - 10.2022
- Achieved operational excellence by streamlining processes and implementing best practices.
- Enhanced client privacy by conducting thorough risk assessments and implementing tailored solutions.
- Developed comprehensive privacy policies for clients, resulting in increased data protection and regulatory compliance.
- Implemented Governance Risk and Compliance (GRC) and privacy automation for multinational firms and financial sector clients.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed cross-functional teams to ensure successful implementation of privacy initiatives, leading to improved security measures.
- Provided ongoing guidance on privacy matters, ensuring clients maintained compliance with evolving regulations.
- Monitored changing legislation and provided timely updates to clients ensuring consistent alignment with new requirements or guidelines.
- Implemented privacy-by-design principles in the development of new products and services, mitigating potential compliance risks from the outset.
- Mentored junior staff members for skill development and career progression within the organization.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Manager
KPMG Canada
10.2020 - 10.2021
- Managed a large, complex privacy program development for a financial and insurance institution following a significant breach.
- Managed privacy program maturity and gap assessments for a variety of public and private sector clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Awarded a position within the KPMG Women in Leadership program.
- Awarded the KPMG Spotlight Award.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Privacy and Data Governance Lead
MD Financial Management
10.2015 - 10.2020
- Enhanced privacy compliance by developing and implementing comprehensive policies and procedures.
- Conducted thorough risk assessments for the organization, identifying potential data breaches and recommending solutions.
- Collaborated with cross-functional teams to ensure privacy regulations were incorporated into new product development processes.
- Spearheaded training initiatives to educate employees on privacy laws and best practices, promoting a culture of data protection awareness.
- Managed timely responses to data subject access requests, ensuring compliance with applicable regulations.
- Oversaw incident response efforts, conducting investigations and reporting breaches as necessary to regulatory authorities.
- Maintained up-to-date knowledge of global data protection laws, ensuring organizational adherence to evolving requirements.
- Completed privacy impact assessments for major projects, minimizing risks associated with personal data processing activities.
- Improved overall organizational transparency by drafting clear and concise privacy notices for customers and employees alike.
- Achieved efficient vendor management through detailed reviews of their privacy practices and documentation requirements.
- Updated record-keeping systems to track consent preferences, ensuring accurate processing of personal data in line with individual choices.
- Identified gaps in existing compliance processes and recommended updates.
- Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.
- Developed and implemented a CASL compliance program
Chief of Policy and Programs
PeaceGeeks
05.2013 - 10.2015
- Provided guidance regarding privacy and security requirements for project initiatives.
- Developed organizational policies for compliance to CRA charitable organization requirements.
- Established research agenda, focusing on the facilitation of dialogue among digital peace-building community members and data collection pertaining to activities of on-the-ground civil society actors.
- Enhanced community outreach efforts through targeted communication campaigns and public events organization.
- Managed grant proposals, resulting in increased funding opportunities for various projects.
- Collaborated with diverse stakeholders to establish mutual goals and objectives in line with the NGO''s mission.
- Strengthened partnerships with local organizations, government entities, and international agencies to enhance collaborative efforts.
- Designed monitoring and evaluation frameworks to track project progress and measure success indicators.
- Prepared comprehensive reports for donors, showcasing project achievements and highlighting future initiatives.
- Promoted advocacy work by representing the organization at conferences, meetings, and other relevant forums.
Education
Ph.D. - Political Science
University of Ottawa
Ottawa, ON05.2017
Master of Arts - Public And International Affairs
University of Ottawa
Ottawa, ON05.2009
Bachelor of Arts - Philosophy
Queen's University
Kingston, ON 05.2007
Skills
- Collaborative Mindset
- Governance, Policies and Procedures Development
- Research and Critical Thinking
- Mentorship and Coaching
- Strategic Thinking
- Diplomatic
Languages
English
Native or Bilingual
French
Professional Working
German
Professional Working
Certification
- CIPP/C
- CIPM
- Fellow of Information Privacy (FIP)
- IAPP member
Timeline
Founder and Principal Consultant
Nomos Consulting
10.2022 - Current
Senior Manager
KPMG Canada
10.2021 - 10.2022
Manager
KPMG Canada
10.2020 - 10.2021
Privacy and Data Governance Lead
MD Financial Management
10.2015 - 10.2020
Chief of Policy and Programs
PeaceGeeks
05.2013 - 10.2015
Ph.D. - Political Science
University of Ottawa
Master of Arts - Public And International Affairs
University of Ottawa
Bachelor of Arts - Philosophy
Queen's University
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