Sophia Martin
La Habra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Case Manager
Golden Age Dental Care
Fullerton, CA
06.2024 - Current
- Maintained accurate documentation on all cases
- Managed the submission and organization of consent forms, dental orders, and Medical Lists for dental treatments for patients in convalescent homes, ensuring timely scheduling and compliance with care protocols
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated patients on necessary treatments, benefits, and services, empowering them to make informed decisions about their care needs
- Coordinated with social services and nursing staff to schedule dental treatments for patients in convalescent homes, ensuring accurate orders for extractions and other necessary procedures
Sandwich Artist
SUBWAYRestaurants
La Habra, USA
09.2023 - Current
- Kept workplace clean and organized in line with restaurant policies
- Greeted guests, promoted specials, and took orders
- Prepared and presented food in compliance with health and safety guidelines
- Accurately operated cash register to process customer payments
Food Expeditor
Arthur's Coffee Shop
La Habra, USA
12.2022 - 04.2023
- Maintained speed of service for food orders while minimizing errors and complaints
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications
- Addressed customer complaints and inquiries to verify satisfaction
- Confirmed proper placement of products and side items while implementing special instructions
- Assisted preparation of food plates, overseeing quality and appearance
Restaurant Hostess
Arthur's Coffee Shop
La Habra, USA
06.2022 - 04.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating, and menu information
- Collected information from arriving customers to seat groups or place them on waitlist
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Used cash registers and credit card machines to cash out customers
Education
Associate of Arts - Art History
Fullerton College
Fullerton, CA05-2026
High School Diploma -
La Vista High School
Fullerton, CA06-2022
Skills
- Time management
- Production Standards
- Customer Service
- Guest Satisfaction
- Customer Buying Habits
- Service Minded
- Cooperative Attitude
- Organization and multitasking
- Email and telephone etiquette
- Critical thinking
- Positive attitude
- Customer Transactions
Timeline
Case Manager
Golden Age Dental Care
06.2024 - Current
Sandwich Artist
SUBWAYRestaurants
09.2023 - Current
Food Expeditor
Arthur's Coffee Shop
12.2022 - 04.2023
Restaurant Hostess
Arthur's Coffee Shop
06.2022 - 04.2023
Associate of Arts - Art History
Fullerton College
High School Diploma -
La Vista High School