Sophia Maniscalco
Windsor,Ontario
Summary
Dynamic customer service professional with extensive experience at CanAm Currency Exchange and FreshCo. Proven track record in conflict resolution and relationship building, enhancing customer satisfaction and loyalty. Skilled in payment processing and active listening, adept at managing high-pressure situations to deliver effective solutions and foster repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CanAm Currency Exchange
08.2023 - Current
- Resolved customer inquiries via phone, email, and in-person interactions to enhance satisfaction.
- Processed currency exchange transactions accurately while ensuring compliance with regulatory standards.
- Assisted in training new team members on company policies and customer service protocols.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front End Supervisor
FreshCo
05.2020 - 09.2024
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Conducted regular audits of cash registers, ensuring compliance with company policies and standards.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Education
High School Diploma -
Catholic Central High School
Windsor, ON06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Customer relations
Timeline
Customer Service Representative
CanAm Currency Exchange
08.2023 - Current
Front End Supervisor
FreshCo
05.2020 - 09.2024
High School Diploma -
Catholic Central High School