Sophia Malek
Whitby,ON
Summary
Accomplished Support Manager within 2 years of progressive experience in the Dental field and a decisive and strategic approach.
Expert in patient communication and familiar with documentation, compliance and technical requirements.
Self-motivation as an Area Support Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Area Support Manager
The Tooth Corner Dental Office
Scarborough, ON
11.2019 - Current
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Standardized office structures and processes to promote collaboration and increased performance.
- Interpreted management directives to define and document administrative staff processes.
- Managed overstocking, restocking and inventory control procedures during day, afternoon and evening shifts.
- Evaluated employee performance weekly basis and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
Dental Assisting Instructor
Anderson College
North Yorkq
11.2019 - 05.2022
- Planned demonstrations for students to expand upon lecture topics.
- Answered student questions to promote learning, through PPT. presentations
- Supervised student training in dental offices and classroom settings.
- Monitored student growth and learning through hands-on activities and exams.
- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Conducted clinical simulations and provided feedback for each individual student.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Dental Assistant
Profiles Oral Surgery
Toronto
06.2016 - 02.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Documented patient dental health information, medical history and vital signs for future reference.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Education
Certfication - Denturism
Oxford College
Toronto Ontario01.2022
NDAEB Certified And ODAA Member - Dental Assisting Level I And II
George Brown College
Toronto Ontario06.2015
High School Diploma -
Donald A Wilson Secondary School
Whitby, Ontario06.2013
Skills
- Customer Service
- Work Planning and Prioritization
- Technical Proficiency
- Verbal and Written Communication
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Information Confidentiality
- Scheduling and Coordinating
- Staff Training
- Professional Networking
- Behavior Identification
- Team Goals
- Administrative Support
Accomplishments
- Achieved Dental Assisting in 2016 completed my one year program at George Brown College through perseverance
- Collaborated with team of 9 staff members and 6 offices in the development of referral process for General Anesthesia for kids and Oral Surgery for Adults (wisdom teeth extractions)
- Graduated and became certified in Denturism in 2022. Looking to collaborate with a dental office to experience work as a Denturist.
Certification
- Certified Dental Assistant Level I and II
- Certified Denturist
Timeline
Area Support Manager
The Tooth Corner Dental Office
11.2019 - Current
Dental Assisting Instructor
Anderson College
11.2019 - 05.2022
Dental Assistant
Profiles Oral Surgery
06.2016 - 02.2018
Certfication - Denturism
Oxford College
NDAEB Certified And ODAA Member - Dental Assisting Level I And II
George Brown College
High School Diploma -
Donald A Wilson Secondary School
- Certified Dental Assistant Level I and II
- Certified Denturist
Kickboxing and Fitness
My hobbies are a personal journey I am currently finding myself in. I enjoy the simple pleasures of fitness, hiking and kickboxing on days where I like to clear my mind and enjoy the outdoors. I am currently working with a personal trainer to improve my ability in becoming health concious and stronger.
Kickboxing and Fitness
My hobbies are a personal journey I am currently finding myself in. I enjoy the simple pleasures of fitness, hiking and kickboxing on days where I like to clear my mind and enjoy the outdoors. I am currently working with a personal trainer to improve my ability in becoming health concious and stronger.
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