Sophia Magness
San Juan Bautista
Summary
Empathetic Human Resources Expert with a strong background in customer service. Consistently engaging team members with culture events and team building activities. Knowledgeable of compliance policies and onboarding best practices. Eager to expand skillset and work towards a science educator position.
Overview
5
5
years of professional experience
Work History
Human Resources Expert
Target
10.2024 - Current
- Uphold Target's culture of Care, Grow, & Win Together to foster a positive team environment.
- Partner with hiring managers to identify key staffing needs and to create focused recruiting events.
- Manage onboarding processes; I-9 verification, orientation, scheduling, and a smooth integration into the workplace.
- Process & review timecards of 250+ team members daily to ensure accurate pay.
- Resolve team member questions regarding policy, benefits, time-off, and team assistance programs.
- Communicate compliance requirements to leaders; minor regulations, state & company required training, etc.
- Create a welcoming off-stage experience for team members through holiday events, monthly food catering, and consistent housekeeping.
Seasonal Student Assistant II
Cabrillo College
08.2024 - 12.2024
- Student assistant for a Physical Geology class and mentored by staff from the Cabrillo College Geology Department.
- Knowledgeable of internal/external processes (eg. plate tectonics), rock & mineral classifications, Earth formation, and familiar with local geologic processes & make-up.
- Provided in-class support to students with inquires on the material by demonstrating key distinctions on specimens & clarify required material.
- Streamlined study material to students by hosting bi-monthly collaborative study sessions.
- Re-labeled and organized the Cabrillo College Mineral & Igneous, Sedimentary, and Metamorphic Rock samples with peers under the guidance of a Geologist.
Cashier/Self Checkout Host
Safeway
07.2021 - 09.2024
- Provided excellent and efficient customer service using a point-of-sale system.
- Drove Hunger Bag donations & maintained >10 bags donated per shift during peak season.
- Demonstrated how to use the Safeway App to customers with inquires, ensuring they get the most deals at Safeway.
- Processed returns & price adjustments efficiently by adhering to company policy and Price Accuracy Guarantee standards.
- Assisted customers with using the self-checkout machine when appropriate; maintained an NPS score of 97.5% at self-checkout.
- Maintained a clean, fully-stocked self-checkout area to maximize the customer experience; ensured all go-backs were returned to designated aisles, bags available, & surfaces routinely sanitized.
Education
Bachelor of Arts - Environmental Studies
California State University, Monterey Bay
Seaside, CA05-2027
Associate of Science - Liberal Arts And Sciences
Cabrillo College
Aptos, CA12-2024
Skills
- Microsoft office
- Adaptable communication skills
- Active listening
- Project & event planning
- Lesson planning
- Productive time-management
- Collaborative teamwork
- Problem-solving
- Patience
Timeline
Human Resources Expert
Target
10.2024 - Current
Seasonal Student Assistant II
Cabrillo College
08.2024 - 12.2024
Cashier/Self Checkout Host
Safeway
07.2021 - 09.2024
Bachelor of Arts - Environmental Studies
California State University, Monterey Bay
Associate of Science - Liberal Arts And Sciences
Cabrillo College