Sophia Luong
UCLA Mailing Center
Stanton
5
years of professional experience
UCLA undergraduate student seeking to develop more advanced interpersonal and professional skills while gaining hands-on experience. Skilled in maintaining accuracy under pressure from prior job experiences, where attention to detail, consistency, and time management were critical. Eager to work along with other students and staff to apply critical thinking skills and a passion for high quality work.
Work History
Mailroom Worker
1 Year 10 Months- Sorted, organized, and distributed incoming and outgoing packages/letter mail for all students and staff living on campus
- Maintained accurate records of package arrivals and student notifications via the internal logging system
- Provided efficient customer service at the front desk and phone support by assisting students and faculty with mail-related inquiries
- Collaborated and assisted with multiple delivery services (USPS, UPS, Amazon) to ensure timely and secure deliveries
- Prioritized tasks and coordinated with other staff members during peak times to ensure work efficiency
- Maintained regular and consistent attendance and punctuality.
Barista/Cashier
1 Year 11 Months- Promoted a welcoming environment by greeting customers and establishing personalized service
- Actively worked with all staff members to provide efficiency in the workspace through effective communication
- Communicated efficiently with management to address and resolve active problems
- Adapted quickly to high-volume periods by working together with staff to prioritize responsibilities
- Trained multiple new employees successfully using clear and supportive guidance
- Maintained cleanliness and organization of front-of-house and prep areas, ensuring food safety standards, ensuring optimal productivity
Education
B.S. - Chemistry
Skills
Customer service experience
Excellent interpersonal and communication skills
High attention to detail
Adaptable to high-volume environments
Teamwork and collaboration
Timeline
Mailroom Worker
UCLA Mailing Center
10.2024 - CurrentRead More
Barista/Cashier
Knottea Cafe
10.2021 - 09.2023Read More
Pacifica High School
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UCLA
B.S. from Chemistry
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