Summary
Overview
Work History
Education
Skills
Languages
RBC Royal Bank - 10 years of service award
Timeline
Generic

Sophia Low

Burnaby,BC

Summary

Dynamic and detail-oriented receptionist with proven expertise at LaSalle College Vancouver, enhancing student satisfaction through exceptional customer service and effective problem-solving. Skilled in office administration and communication, I streamlined front desk operations, ensuring efficient management of inquiries and fostering positive relationships with students and staff.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

28
28
years of professional experience

Work History

Receptionist

LaSalle College Vancouver
01.2023 - Current
  • Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with students, and updated student records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved student and instructor problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with students through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced student satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding students and college.
  • Assisted with onboarding new instructors and supporting minor IT technical problems.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Helped maintain office security by monitoring visitor access and issuing student cards.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Enhanced student experience by providing detailed information and assistance as needed.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Customer Experience Associate

TD Canada Trust Bank
03.2022 - 11.2022
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Representative

RBC Private Banking - Wealth Management
03.2005 - 03.2008
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

RBC Royal Bank
01.1997 - 03.2005
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

No Degree - Financial Planing Diploma

HKU Community College
Central, Hong Kong
06-2008

No Degree - Personal Financial Planning Certificate

The Institute of Canadian Banking
Vancouver, BC
03-2003

No Degree - Esthetician Certificate

Vancouver Community College
Vancouver, BC
06-1998

No Degree - University Transfer Program

Capilano College
North Vancouver, BC
06-1997

Skills

  • Administrative support
  • Clerical support
  • Security awareness
  • Positive and professional
  • Multitasking and prioritization
  • Customer service
  • Problem-solving
  • Punctual and reliable
  • Computer proficiency
  • Courteous and professional
  • Team collaboration
  • Customer complaint resolution
  • Word processing
  • Office equipment operations

Languages

English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional

RBC Royal Bank - 10 years of service award

Long term service award from 1997 to 2005

Timeline

Receptionist

LaSalle College Vancouver
01.2023 - Current

Customer Experience Associate

TD Canada Trust Bank
03.2022 - 11.2022

Customer Service Representative

RBC Private Banking - Wealth Management
03.2005 - 03.2008

Customer Service Representative

RBC Royal Bank
01.1997 - 03.2005

No Degree - Financial Planing Diploma

HKU Community College

No Degree - Personal Financial Planning Certificate

The Institute of Canadian Banking

No Degree - Esthetician Certificate

Vancouver Community College

No Degree - University Transfer Program

Capilano College
Sophia Low