SOPHIA LIU
Markham,Canada
Summary
Technical Sales Experience: Deep understandings of connector products including card edge, D-sub, headers. Earlier work in Hong Kong/Shenzhen China, supply micro motor to automotive industry. Proven expertise in supporting and collaborating with Sales Representatives, Distributors, Contract Manufacturers, and OEMs. Marketing Expertise: Hands-on involvement in trade show planning, event management, product brochure design, and marketing material development. Skilled in website management and content creation. Human Resources & Project Management: 8 years of HR and project management experience at Schneider Electric, with strong interpersonal abilities, project management and influential communication skills.
Overview
18
18
years of professional experience
Work History
Custom Project Manager
EDAC INC.
07.2024 - Current
- Product Design & Customer Engagement: Participate in customer meetings to understand design requirements and product specifications
- Collaborate with internal teams to bridge gaps based on customer technical requirements
- Facilitate further clarifications with the customer when necessary
- Solutions & Proposals: Provide customers with complete solutions, including BOM, quotations, datasheets, 3D models, and renderings
- Samples & Validation: Assist customers by providing product samples and test reports
- Coordinate sample delivery and follow up to ensure successful validation
- Tooling Management: Prepare detailed tooling quotes per customer requirements, including cost breakdowns
- Ensure timely receipt of tooling purchase orders to initiate mass production
- Fulfillment & Delivery: Obtain quarterly purchase order forecasts and ensure on-time delivery
- Provide multiple shipping options and support expedited shipments when needed
- Customer Engagement & Business Development: Conduct customer visits and collaborate with outside sales to identify new business opportunities
- Project Management & Routine Operations: Manage routine project activities to ensure smooth execution and continuous progress
NPI Project Manager
EDAC INC.
08.2023 - Current
- End-to-End Product Launch: Lead the entire process of bringing new products to market, driving product differentiation, and generating leads
- Stakeholder Engagement: Conduct interviews with stakeholders to understand their expectations and align project objectives
- Project Feasibility & Evaluation: Collaborate with data analysis and marketing teams to assess project feasibility, gather feedback, and secure stakeholder buy-in
- Project Initiation & Planning: Once approved by key stakeholders and the executive sponsor, initiate project planning and assess resource availability
- Task Breakdown & Resource Management: Decompose project objectives into functional tasks and key deliverables
- Review resource availability and identify areas requiring training, coaching, or additional support
- Team Communication & Coordination: Maintain clear communication with cross-functional teams—including factory, supply chain, engineering, marketing, data analysis, fulfillment, and sales—regarding tasks, goals, timelines, and project tools
- Risk Management & Reporting: Proactively manage risks and mitigation strategies
- Provide regular progress updates to the project team and stakeholders
- Documentation & Tool Management: Develop and manage project tools, ensuring accurate documentation and platform management throughout the project lifecycle
- Continuous Improvement: Facilitate retrospective sessions to reflect on project outcomes and implement improvements for future initiatives
Customer Service Representative (Inside Sales)
EDAC INC.
04.2021 - 08.2023
- RFQ/RFP Management: Respond to RFQs and RFPs received through Edac Web Inquiries
- Identify high-potential opportunities with significant business volume and engage sales representatives when needed
- Provide comprehensive technical support for complex cases involving collaboration with engineering departments
- Cost Management & Profitability: Manage costs effectively and ensure healthy profit margins
- Get price increase approval from management team and make the communication plan and deploy it
- Lead Handling & Fulfillment: Oversee the entire lead process, including offering datasheets, providing samples, generating quotes, obtaining POs, and completing shipments
- Key Product Monitoring: Track and manage high-performing products (high runners) to secure consistent performance
- Pipeline & Sales Tracking: Monitor the sales pipeline and maintain quote statuses
- Present sales performance, growth plans, and upcoming pipeline forecasts for 30/60/90 days
- Key Account Management: Engage with key accounts promptly and ensure smooth operations and customer satisfaction
- Issue Resolution & Customer Satisfaction: Facilitate the resolution of quality issues and ensure customer concerns are addressed effectively to maintain satisfaction
HR Business Partner
Schneider Electric
05.2012 - 02.2020
- Develop annual people strategies aligned with business priorities.
- Formulate budgets for compensation, recruitment, training, and key talent incentive programs.
- Lead the deployment of global HR projects in China.
- Collaborate with legal counsel to ensure compliance with employment laws, minimizing organizational risks.
- Oversee conflict resolution processes to foster a positive workplace and resolve employee disputes efficiently.
- Support organizational changes.
- Manage daily HR administrative tasks.
HR Generalist
Alibaba Group
01.2010 - 04.2012
- Support a high profile R&D team, reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Reduced employee turnover with proactive communications, performance review and feedback, team building activities.
Sales and Marketing Supervisor
Hairf Precision Air Conditioner Inc.
08.2007 - 12.2009
- Managed overseas clients, delivering tailored solutions to meet their specific needs and preferences.
- Cultivated strong client relationships through regular communication, boosting customer retention.
- Oversaw trade show projects from procurement to execution.
- Managed the creation of marketing materials and content, and maintained and updated the website.
Inside Sales Representative
Johnson Electric Motor
06.2006 - 07.2007
- Supported the sales team with forecasting and new order acquisition.
- Provided weekly shipping reports.
- Collaborated with internal team including production planner,supply chain, warehouse, custom department to ensure order fulfillment and on-time delivery.
- Understand international trading terms and evaluate and mitigate delivery risks.
Education
Other - PMP
PMI
10.2024
Other - Project Management Fundamentals
Global Knowledge
06.2023
Bachelor's - Environmental Science
University of Heilongjiang
07.2006
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Power BI
- Visio
- SAP
- Oracle
- Microsoft Dynamics NAV
- Smartsheet
Marketingexpertise - Description
Hands-on involvement in trade show planning, event management, product brochure design, and marketing material development. Skilled in website management and content creation.
Humanresourcesprojectmanagement - Description
8 years of HR and project management experience at Schneider Electric, with strong interpersonal abilities, project management and influential communication skills.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Custom Project Manager
EDAC INC.
07.2024 - Current
NPI Project Manager
EDAC INC.
08.2023 - Current
Customer Service Representative (Inside Sales)
EDAC INC.
04.2021 - 08.2023
HR Business Partner
Schneider Electric
05.2012 - 02.2020
HR Generalist
Alibaba Group
01.2010 - 04.2012
Sales and Marketing Supervisor
Hairf Precision Air Conditioner Inc.
08.2007 - 12.2009
Inside Sales Representative
Johnson Electric Motor
06.2006 - 07.2007
Other - Project Management Fundamentals
Global Knowledge
Bachelor's - Environmental Science
University of Heilongjiang
Other - PMP
PMI
Similar Profiles
ELSA BINUELSA BINU
Customer Service Representative/Purchasing Agent at EDACCustomer Service Representative/Purchasing Agent at EDAC
Ethan SakitkovskiEthan Sakitkovski
Junior Engineer at EDAC IncJunior Engineer at EDAC Inc
Alex SteveAlex Steve
Assistant Planner at EDAC ENGINEERING LIMITEDAssistant Planner at EDAC ENGINEERING LIMITED
MULADILI MAIMAITIMULADILI MAIMAITI
Sales Specialist at Highland GMSales Specialist at Highland GM
Cheuk KwongCheuk Kwong
Private Swim Instructor at Self EmployedPrivate Swim Instructor at Self Employed